Supv Natl Police Comms & Command Ctr - Wilmington

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As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

The role oversees daily operations in the National Communications Center (NCC), supervising and supporting Communications Officers while also performing call-taking and dispatch duties. They manage the processing of emergency and non-emergency calls, ensure accurate assignment of police and safety responses, and maintain the readiness of all NCC technical systems-including CAD, CCTV, radio, and access-control platforms. The role also coordinates information-sharing with local, state, regional, and federal partners and assists NCC leadership with planning, policy implementation, and overall operational effectiveness.

Essential Functions
• Supervises 24/7 National Communications Center operations and oversees daily staff performance.
• Manages emergency and non-emergency call processing, prioritization, and dispatch coordination.
• Maintains and troubleshoots NCC communications systems, technology platforms, and data accuracy.
• Delivers training, conducts quality reviews, and ensures compliance with policies and standards.
• Prepares reports, manages operational documentation, supports HR processes, and coordinates with partner agencies

Minimum Qualifications
• Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
• Plus 6 years of relevant work experience.

Preferred Qualifications
• Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
• Plus 8 years of relevant work experience.

Knowledge, Skills, and Abilities
• Extensive applied knowledge of emergency dispatch communications, protocol and nomenclature.
• Demonstrated ability to identify operational problems, troubleshoot issues, gather and analyze relevant information, and document and evaluate the effectiveness of solutions.
• Strong written and verbal communication skills, with the ability to convey information clearly to diverse internal and external audiences.
• Proficiency in reviewing records, files, equipment, and facilities to detect deficiencies, ensure compliance, and recommend corrective actions or improvements.
• Ability to establish, maintain, and coordinate accurate manual and automated logs, files, records, policies, procedures, schedules, and workflow across internal and external units.
• Applied knowledge of communications equipment and technology, communications protocols, police records management systems, and supervisory practices related to police communications operations.

The salary/hourly range is $94,300.00 - $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K with Employer MatchGenerous Paid Time Off Wellness ProgramsRailroad Retirement BenefitsPaid Caregiving Days and Backup CareHealth Savings AccountPublic Service Student Loan ForgivenessFertility and Family Building BenefitsNo-cost Personal Health AdvocateStudent Loan AssistanceAdoption and Surrogacy AssistanceMedical Plan Opt-out CreditTuition and Education ReimbursementPaid Family Leave Life InsuranceRail Pass Privileges Short- and Long-term Disability InsuranceEmployee Assistance Program No-cost Financial Advisor SessionsCommuter and Flexible Spending Accounts
Learn more about our benefits offerings here.

Requisition ID: 166656

Work Arrangement: 06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered: No
Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.