Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a manufacturing team in Petersburg, Virginia on a Contract basis. This role is well suited for someone who stays composed in a busy environment, learns new processes quickly, and takes pride in delivering accurate, dependable support. You will serve as a key point of contact for customers while contributing to a collaborative, long-standing team that values professionalism, approachability, and long-term growth.

Responsibilities:
• Respond to incoming customer calls and messages with professionalism, clarity, and a service-focused approach.
• Enter and update orders accurately, ensuring customer information, product details, and related records are complete and correct.
• Support customers with questions, order status updates, and issue resolution through both inbound and outbound communication.
• Maintain careful attention to detail when handling account information, documentation, and service requests.
• Prioritize multiple tasks in a fast-paced setting while remaining calm and effective under pressure.
• Work closely with team members to provide consistent service and contribute to a positive, cooperative work environment.
• Learn company procedures, products, and service expectations quickly in order to become productive in the role.
• Assist with follow-up activities and process-related tasks as needed to help the team meet customer and operational goals.• Previous experience in customer service, call center support, or a similar customer-facing role.
• Ability to manage inbound and outbound calls while maintaining a courteous and detail-focused approach.
• Strong order entry and data accuracy skills with close attention to detail.
• Proven ability to work effectively in stressful or high-volume situations without losing focus.
• Quick learning ability and willingness to adapt to new processes and responsibilities.
• Outgoing, friendly communication style and the ability to work well within a close-knit team.
• Reliable organizational skills and the ability to handle multiple priorities efficiently.