Hotel Front Desk Agent

Job Description

Job Description

The ideal candidate for this position would be flexible to cover

Morning (7-3)

PM shifts (3p-12A) (4P-12A)

Night Shift 11PM-7A.

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Job Description:

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

The Hotel Indigo Kansas City The Crossroads is accepting applications for Front Desk Agents. Persons in this position must be able handle all aspects of the hotel's front desk including but not limited to: greeting & checking in guests, handling guest requests, answering internal/external calls, taking reservations over the phone, running shift reports & balancing cash drawers, assisting other departments with guest needs. Agents in this department must be willing to work varied shifts including nights and weekend or a set schedule.