CSR / Print Production Specialist (US632)

AlphaGraphics Irvine Print Shop Position

AlphaGraphics Irvine is a fast-paced print shop serving a mix of retail walk-ins and established business accounts. We're looking for a hands-on, customer-focused team player who can work the front and the back of the shop someone who's equally comfortable talking to a customer about their project and running jobs through finishing and production. This is a hybrid role, meaning no two days look exactly the same. You'll be the face of the shop for customers while also keeping production moving. If you thrive in a small team environment where your work actually matters, this is the job for you.

What You'll Be Doing:

• Greeting and assisting walk-in customers, answering phones, and managing job intake
• Communicating job status, turnaround times, and proofs to customers
• Running digital print production and managing job output
• Performing bindery and finishing work including cutting, laminating, folding, and mounting
• Coordinating with our Rancho Cucamonga team on job flow and scheduling
• Keeping the shop organized and production moving on schedule

What We're Looking For:

• Prior experience in a print shop, sign shop, copy center, or similar environment strongly preferred
• Comfortable with customer-facing communication friendly, clear, and professional
• Hands-on and detail-oriented with finishing and production equipment
• Able to manage multiple jobs and priorities without dropping the ball
• Self-directed this role requires someone who can own their day without constant supervision
• Familiarity with print management software a plus (we use Printsmith)

Compensation: $23.00 - $25.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!