Customer Service Representative

Customer Service RepresentativeWe're looking for bright, energetic individuals to join our Customer Service Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. Your onsite, hands-on training begins on your first day, where you'll learn Havertys standards for providing exceptional customer service and ensuring customer satisfaction. You'll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork. Come grow with us at Havertys, where Life Looks Good!Pay: Starting at $17.00 an hour, more with experienceSchedule: The first 2 weeks of employment are Monday-Friday, 8:00am-5:00pm for training. Training is paid. (The length of the training class may be adjusted as needed). Shifts: 8:00am-5:00pm, 9:15am-6:15pm. Schedule rotation: 4 weekdays and Saturday, then 5 weekdays with the weekend off.This is your Opportunity to:Apply your communication skills in responding to incoming and outgoing phone calls, pre-and post-delivery calls, and emailsUse My Service Center to create, maintain, and resolve Customer Service issuesMaintain an action-driven To Do list and work the list to keep it current dailyLearn procedural, policy, and system enhancements and adapt to changes as they occurGain understanding of productivity standards and time management skillsShowcase your ability to perform and provide value in a team environmentEarning Opportunity: Salary starts at $17.00 per hour, more with experienceGet Paid Daily. Team members have the flexibility to Draw Pay between pay cycles.We Offer:Paid comprehensive trainingFlexibility to draw pay between pay cycles with our Daily Pay Program401K program with a company match of 4%Generous benefits package with premier medical, dental, and vision partnersPaid time-off includes vacation, sick time, personal days, company holidaysAbility to advance within the company if desiredOpportunities to give back to the communitySubstantial associate discount on our quality merchandiseBonus program for Team Member ReferralsEducational financial assistanceComplimentary health and wellness programJob Requirements Qualifications:Excellent communication and listening skillsAbility to multi-task within a fast-paced environmentSelf-motivatedMust work positively in a team environmentAbility to professionally interact with customers and other team membersBasic computer skills, including experience with an automated systemDetail-orientedMust have prior call center experienceAbility to pass criminal background check, and drug testWork Environment: Office setting, business dress codeShifts: 10:00am to 7:00pmSchedules rotation: Rotation: 4 weekdays and Saturday then 5 weekdays with the weekend offPhysical Demands: Ability to sit for extended periods, use a computer and phone, perform repetitive tasks, and demonstrate proficient attention to detail.Disclaimer This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his superior.Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.