Customer Account Analyst (Hybrid)

Overview Location: US-AZ-PHOENIX-1007 ~ 1007 E University Dr ~ 1007 E UNIVERSITY DR Date Posted: 2026-06-01 Country: United States of America Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required RTX, the world\u2019s largest aerospace and defense company, brings together 185,000 minds to solve complex problems and drive innovation across three market-leading businesses. We offer global opportunities and invest in research and development to push the boundaries of science and protect our world. Collins Aerospace is a leader in advanced, intelligent solutions for aerospace and defense, helping customers meet the demands of the global market. At our Phoenix Maintenance, Repair, and Overhaul (MRO) facility, we specialize in the repair and support of critical electronic components that keep aircraft operating safely and efficiently worldwide. Responsibilities Serve as a point of contact for customers, providing timely communication and exceptional service throughout the repair process. Manage a high volume of repair orders, overseeing 200+ active orders at any given time while maintaining accuracy and responsiveness. Coordinate daily with cross-functional teams including Operations, Planning, Engineering, Quality, and Finance to support customer requirements and delivery commitments. Administer commercial and military repair orders from receipt through completion, including order entry, quoting, status updates, issue resolution, and invoicing support. Review, interpret, and execute customer contractual requirements to ensure compliance and customer satisfaction. Proactively identify and mitigate risks that could impact on-time delivery performance, customer commitments, or financial outcomes. Investigate and determine warranty claim validity and appropriate disposition. Effectively prioritize competing demands in a dynamic, deadline-driven environment. Ensure compliance with Global Trade regulations and company policies throughout all customer transactions. Utilize business systems and reporting tools to manage order status, customer communications, and performance metrics. Qualifications You Must Have Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field. Procurement, buying, or supplier management experience within aerospace, manufacturing, or another highly regulated industry. Qualifications We Prefer SAP proficiency Experience supporting Maintenance, Repair, and Overhaul (MRO) operations. Government Repair Contract Administration experience. Working knowledge of Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS). Experience utilizing Commercial Asset Visibility (CAV). Experience with Procurement Integrated Enterprise Environment (PIEE). Familiarity with military and government customer requirements and contracting processes. What We Offer Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! Role type definition: Hybrid — Employees work regularly both onsite and offsite. The ratio of time onsite will be determined in partnership with your leader. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Salary : The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Additional Information : Hired applicants may be eligible for benefits (medical, dental, vision, life insurance, disability, 401(k) match, flexible spending accounts, etc.). Specific benefits depend on the business unit and whether the position is covered by a collective-bargaining agreement. Short-term and/or long-term incentive programs may apply depending on position level and bargaining status. This role is a U.S.-based position. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. The application window closing date is approximate and may be adjusted. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. See Privacy Policy and Terms for details. #J-18808-Ljbffr Collins Aerospace