Operations Manager

Melhorn Sales Service & Trucking Company, Operations Manager Summary The Operations Manager plays a key role in strengthening customer partnerships, maintaining operational excellence, and expanding the company’s presence throughout Ohio and Indiana. This position serves as a bridge between customers and internal operations, ensuring high service standards, strong industry relationships, and strict adherence to bio-security and quality protocols. This individual will be highly visible in the field, actively engaging with customers, auditing crews, and representing the company at industry events. Experience Key Responsibilities: Attend and actively participate in customer-facing events Support the Safety, Bio-security & Compliance Supervisor with communicating OH events. Establish and maintain a strong presence within the Ohio poultry and agricultural industry. Assist the Director of Crew Operations with auditing crews to ensure compliance with company standards and performance expectations. Assist with vaccine inventory management. Conduct random farm visits to audit drivers and crew members for safety, quality, and professionalism. Uphold and enforce strict biosecurity protocols, including vehicle sanitation, shower-in/shower-out procedures, and other farm-specific requirements. Communicate directly with customers to schedule visits, address concerns, and strengthen long-term relationships. Develop and expand professional networks within the region to support business growth. Serve as a primary point of contact for customer feedback, ensuring concerns are addressed promptly and effectively. Support recruitment efforts by identifying potential candidates, participating in outreach, and assisting with onboarding initiatives. Promote continuous improvement by identifying operational gaps and recommending solutions to leadership. Requirements Strong interpersonal and communication skills. Ability to build and maintain professional relationships. High attention to detail, particularly regarding biosecurity and compliance standards. Self-motivated and comfortable working independently in a field-based role. Valid driver’s license and willingness to travel. Professional demeanor with the ability to represent the company positively in all settings. Experience in poultry, agriculture, or field service operations. Background in quality assurance, auditing, or customer relations. #J-18808-Ljbffr Van Wert Works