Renewal Specialist

Position Summary The Renewal Specialist will be responsible for renewing software contracts across Kaseya’s MSP customer base. This is a go-to-market role with sales oriented responsibilities. The main goal is to drive contract renewal rates, support retention and identify upsell opportunities during the renewal process. This is an in-office role, based in Brickell, Miami. Key Responsibilities Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities Work closely with Account Management to identify risk factors and support smooth renewal execution Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed Ensure renewals are accurately documented and properly forecasted Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution Help improve the renewal process over time to increase retention and reduce churn Perform other related duties as assigned Required Qualifications 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment Direct experience managing or supporting software contract renewals and driving retention outcomes Preferred Qualifications Experience managing subscription or contract renewals end to end Strong negotiation and relationship management skills Experience working with large and complex books of business Demonstrated ability to identify upsell, cross sell or expansion opportunitiesAbility to work in a fast paced environment and manage multiple priorities Strong communication skills and ability to collaborate cross functionally Strong attention to detail and organizational skills Experience using CRM systems such as Salesforce Strong problem solving and analytical thinking skills Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. #J-18808-Ljbffr Kaseya Limited