Business Systems & Technology Manager

Job Description

Job Description

Skillwork is seeking a Business Systems & Technology Manager who possesses a blend of business acumen, technical aptitude, project management skills and a passion for using technology to improve organizational effectiveness to join our team as we continue to grow and expand our markets.

Summary

As the Business Systems and Technology Manager, you will serve as the primary owner of the Company's technology ecosystem and work closely with leaders across recruiting, sales, operations, marketing, finance, human resources and training to ensure technology effectively supports business growth and operational excellence. You will also be responsible for the administration, optimization and continuous improvement of Skillwork's business technology systems, data reporting capabilities, vendor relationships, cybersecurity coordination and AI initiatives.

The Business Systems & Technology Manager will lead the implementation and ongoing management of the Company's applicant tracking system (ATS), reporting platforms, workflow automation tools, and related business applications. This individual will partner with software vendors, consultants and managed technology service providers to improve system performance, enhance data quality, support strategic decision-making and identify opportunities to leverage emerging technologies and artificial intelligence.

Responsibilities / Essential Job Functions

• Serve as the primary administrator and business owner for the Company's ATS, CRM, and related business applications.
• Support the selection, implementation, configuration, testing, deployment, and ongoing optimization of business systems.
• Manage system upgrades, enhancements, integrations, and user adoption efforts.
• Document business processes and recommend improvements to increase efficiency and scalability.
• Evaluate new technologies and software solutions to support organizational objectives.
• Maintain system documentation, workflows, and standard operating procedures.
• Lead technology projects from planning through implementation and post-launch support.
• Coordinate internal stakeholders, vendors, consultants, and service providers.
• Ensure technology projects are completed on time, within budget, and aligned with business objectives.
• Support organizational change management and user adoption initiatives.
• Develop and maintain dashboards, reports, and key performance indicators.
• Partner with departmental leaders to identify reporting needs and business insights.
• Ensure data accuracy, integrity, and consistency across systems.
• Analyze operational and performance data to identify trends, opportunities, and risks.
• Support leadership with data-driven recommendations and performance reporting.
• Serve as the primary point of contact for software vendors, consultants, and managed technology service providers.
• Oversee the lifecycle management of company technology assets, including computers, mobile devices and related equipment; coordinate procurement, deployment, upgrades, inventory management, maintenance and replacement activities in partnership with managed service providers and vendors.
• Monitor vendor performance and support issue resolution.
• Assist with contract management, renewals, software licensing, and technology budgeting.
• Evaluate vendor solutions and ensure alignment with business needs.
• Partner with the Company's managed IT services provider to support a secure technology environment.
• Support cybersecurity initiatives including user access management, security awareness efforts, and incident response coordination.
• Assist with business continuity and disaster recovery planning.
• Help develop and maintain technology-related policies, procedures, and best practices.
• Identify opportunities to leverage AI and automation to improve productivity and operational efficiency.
• Support the evaluation, implementation, and governance of AI tools and technologies.
• Assist in developing standards and best practices for responsible AI usage.
• Train and support employees in the effective use of technology and AI-enabled solutions.
• Collaborate with leaders across all departments to understand operational challenges and technology needs.
• Build strong relationships with end users and promote effective system utilization.
• Act as a trusted resource for technology-related business decisions.
• Foster a culture of continuous improvement and technology adoption.
• Performs other duties and responsibilities as assigned.
• Maintains regular in-office attendance as required to effectively perform the essential functions of the position and support collaboration across the organization.

Required Skills & Qualificiations

• Bachelor's degree in Information Systems, Business Administration, Technology Management, Data Analytics, Computer Science, or a related field; equivalent experience may be considered.
• 4-8 years of experience supporting business systems, enterprise software, reporting, technology operations, or business process improvement initiatives.
• Experience administering or supporting ATS, CRM, ERP, or other enterprise business systems.
• Experience participating in software implementation or technology transformation projects.
• Experience creating reports, dashboards, business intelligence tools, and performance metrics.
• Demonstrated ability to lead through influence, manage external resources, and drive outcomes across multiple stakeholders.
• Strong strategic planning skills with the ability to translate business objectives into measurable business and technology initiatives.
• Demonstrated ability to administer and optimize business applications, manage and analyze data, develop technology-related project plans and deliverables, and leverage information to drive business decisions.
• Demonstrated ability to evaluate business processes, identify opportunities for automation and efficiency improvements, and successfully implement technology-driven solutions.
• Experience working with software vendors and third-party service providers.
• Working knowledge of cybersecurity principles and technology governance practices.
• Exceptional written and verbal communication skills with the ability to build relationships, manage stakeholders, facilitate cross-functional collaboration, and lead projects to successful completion.
• Strong analytical, problem-solving, organizational, and critical thinking skills with exceptional attention to detail.
• Ability to manage multiple priorities and projects simultaneously while meeting deadlines.

Preferred Skills & Qualifications

• Experience within staffing, recruiting, workforce solutions, professional services, or other people-intensive industries.
• Experience with Microsoft 365, SharePoint, Teams, Power Platform, Power BI, and Microsoft Copilot.
• Knowledge of workflow automation and process improvement methodologies.
• Experience with data visualization and business intelligence tools.
• Familiarity with artificial intelligence platforms and productivity tools.
• Project management training, certification, or equivalent experience.