Director - Retail Pharmacy Tech Design & Experience

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.Position Summary We are seeking a Director of Human-Centered Design & Experience to lead the vision, strategy, and execution of user experience across our Retail Pharmacy Technology platforms. This leader will drive a design-first culture, ensuring our products are intuitive, efficient, and grounded in real user needs-improving outcomes for pharmacy teams, patients, and partners.You will partner closely with Product, Engineering, and Business leaders to shape end-to-end experiences across core pharmacy workflows, patient engagement, and emerging digital capabilities.Key ResponsibilitiesDefine and lead the human-centered design strategy across retail pharmacy systems, ensuring strong alignment with product and business objectivesBuild and scale a high-performing team of UX designers, researchers, and experience strategistsDrive deep user understanding through research, field immersion, and data-driven insights across pharmacy operations and patient journeysChampion design excellence, establishing standards, design systems, and best practices that ensure consistency and scalabilityPartner with Product and Engineering leadership to embed design into the full product lifecycle-from discovery through deliveryLead the design of complex workflows (e.g., dispensing, clinical services, patient engagement) with a focus on usability, safety, and efficiencyElevate the voice of the user in strategic decisions, balancing user needs with operational, regulatory, and business constraintsInfluence executive stakeholders and communicate design impact through clear storytelling and measurable outcomesStay ahead of industry trends in healthcare, retail, and AI-driven experiences to continuously evolve our design approachRequired Qualifications10+ years of experience in UX, product design, or service design, with at least 5 years in leadership roles5+ years of proven track record leading design for complex, enterprise platforms or operational systems (healthcare, retail, or similarly regulated environments preferred)5+ years of eeep expertise in human-centered design methodologies, user research, and design systems5+ years of experience designing for workflow-heavy environments with high reliability and safety considerations5+ years of Designing and evaluating user experience studies and tracking metrics to improve applications and software products5+ years of experience maintaining customer satisfaction and brand loyalty by ensuring a positive user experience5+ years of Developing design specifications and working with internal teams or customers to create cohesive conceptsPreferred QualificationsStrong leadership presence with the ability to influence cross-functional teams and senior executivesDemonstrated success building and mentoring high-performing design teamsAbility to translate ambiguity into clear design direction and outcomesFamiliarity with emerging technologies such as AI/ML-driven experiences is a strong plusEducationBachelor's degree, or equivalent experience (HS diploma + 4 years relevant experience)Pay RangeThe typical pay range for this role is:$144,200.00 - $288,400.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 08/01/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.