Furniture Claims Specialist

We are a high-end furniture distributor seeking an organized, detail-oriented Claims Specialist to help resolve merchandise and delivery issues. You will investigate claims, gather supporting information, coordinate solutions, and follow through until each case is closed. Claims may involve damaged or defective furniture, concealed damage, missing parts, incorrect merchandise, or freight loss and shortages. Experience in furniture, home furnishings, logistics, or distribution is especially valuable. What You’ll Do Furniture Claims Specialist Pay: $27.00–$30.00 per hour Work Location: In person About the Role We are a high-end furniture distributor seeking an organized, detail-oriented Claims Specialist to help resolve merchandise and delivery issues. You will investigate claims, gather supporting information, coordinate solutions, and follow through until each case is closed. Claims may involve damaged or defective furniture, concealed damage, missing parts, incorrect merchandise, or freight loss and shortages. Experience in furniture, home furnishings, logistics, or distribution is especially valuable. What You’ll Do Manage assigned claims from initial submission through final resolution. Review photographs, order records, shipping documents, and delivery information to understand each issue. Work with Customer Service, Sales, Warehouse, Accounting, and International Purchasing to gather facts and coordinate resolutions. Coordinate repairs, replacement parts or merchandise, credits, refunds, and reimbursements in accordance with company policies. Prepare documentation for freight claims and work with the Traffic Manager, who handles direct coordination with carriers. Maintain accurate claim records and consistently follow up on outstanding cases. Communicate claim status and next steps clearly to customers and internal teams. Identify recurring damage or product issues and share findings with management. What We’re Looking For At least 2 years of relevant experience in claims, customer service, freight, logistics, furniture, or distribution. Experience with merchandise damage, freight claims, delivery issues, or missing parts strongly preferred. Strong organizational skills and attention to detail. A practical problem-solver who takes ownership and follows through. Clear, professional written and verbal communication. Proficiency in Microsoft Outlook and Excel; experience with ERP or claims management systems is a plus. Ability to work independently, manage multiple open claims, and collaborate across departments. Benefits 401(k) Health, dental, and vision insurance Health savings account Life insurance On-site gym #J-18808-Ljbffr Amini Innovation Corporation (AICO)