Data Collector

Collector | Chicago, IL Location: Downtown Chicago, IL | 100% Onsite Schedule: Monday-Friday, daytime hours Job Description: Handle a high volume of inbound and outbound calls Manage a portfolio of accounts and outstanding balances Speak with customers regarding personal, business, and use-tax accounts Negotiate payment arrangements and potential solutions Document conversations and account activity accurately Navigate challenging conversations professionally Maintain compliance with applicable collection policies and regulation Looking for: High school diploma required Bilingual in English and Spanish required Excellent verbal communication and computer skills Comfortable handling approximately 100–150 calls per day Comfortable working with difficult or frustrated customers Strong attendance and reliability Previous collections, credit, billing, or high-volume call center experience is highly preferred Additional details: Monday-Friday only No weekend shifts First two weeks of training are 8:00 AM-5:00 PM Potential schedules afterward include 8:00-5:00, 8:30-5:30, or 9:00-6:00