Operations Director

Restaurant Director

Chick-fil-A Montrose Crossing and Westfield Montgomery Mall is seeking an experienced and motivated Restaurant Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of food quality, cleanliness, and operational excellence.

Duties and Responsibilities

• Execute the job description and responsibilities for the Team Member, Certified Trainer, and Shift Manager
• Lead and oversee the coordination of all aspects of restaurant operations
• Coach and develop the leaders of the restaurant so they are equipped to lead the team
• Meet with the Shift Managers to discuss the business and create capacity in them
• Assist the Director of Talent with training, development, increasing retention and creating a healthy staffing number
• Strategize with the Marketing Director to increase sales and transactions through intentional promotions
• Meet with the Director of Facilities to discuss proper care and cleaning of equipment in the restaurant.
• Partner with the Director of Quality & Safety to ensure our service meets local, state, & Chick-fil-A regulations and our customer satisfaction
• Coach and mentor team members
• Review daily, weekly, and monthly performance goal achievements and take corrective actions for any shortfalls.
• Execute the Winning Hearts Everyday program
• Recommend and Assist in the preparation of the weekly work schedule
• Analyze quarterly Customer Experience Monitor reports
• Manage the Financial Health of the business by managing and controlling expenses
• Streamline systems & processes
• Prepare and revise the Standard Operating Procedure when necessary to ensure its compliance with changes made in the restaurant or by Chick-fil-A Corporate
• Develop performance-oriented goals and accountability among FOH team members and Shift Managers

Requirements:

• 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
• Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
• Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
• Bachelor's degree in Business Administration, Hospitality, or a related field preferred

If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you. Apply today to join the Chick-fil-A Montrose Crossing and Westfield Montgomery Mall team as a Restaurant Director.

Work schedule:

• 8 hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift

Supplemental pay:

• Bonus pay

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Employee discount
• Paid training