HVAC Service Dispatcher

Job Description

Job Description

Mitchell Heating and Cooling | Rolesville NC

Join a Company That Puts People First

We are family-owned company that has proudly served the Raleigh-Durham area since 1973. Unlike many HVAC companies, we've had consistent ownership from the very beginning, providing stability and a strong sense of community.

HVAC Service Dispatcher | $18.00 - $20.00 per hour, depending on experience

Hours: 9:30am to 6:00pm | Hours are flexible / negotiable

Schedule: Monday through Friday | with occasional Saturdays during peak season

What You Will Be doing:

• First point of contact for customers, handling incoming calls and providing excellent service to both homeowners and commercial clients
• Dispatch service technicians and schedule service calls,
• Coordinate and schedule maintenance visits, and manage follow-ups
• Maintain accurate customer records and keep our database current
• Log warranties and rebates, and provide customers with timely updates on service lead times
• Use Service Titan daily to manage scheduling and communications
• Ability to work independently and collaborate with the team to ensure smooth operations

Our Benefits:

• Medical insurance
• paid vacation
• paid holidays
• 401K with company match
• Top of the line Technology!
• Work for a company that values its team like family
• Opportunities to expand your skills, take on new challenges, and work with a supportive team
• Over 50 years in business with a stellar reputation! We are expanding our office team

What We Are Looking For:

• 2 + years of experience as a schedule coordinator, dispatcher, project coordinator, or similar office experience
• Advanced customer service skills
• Excellent computer skills
• Intermediate to advanced Microsoft Office experience
• Organizational skills and high attention to detail
• Service Scheduling / Coordinating experience desired
• Knowledge of the HVAC industry is recommended but not required
• High school diploma or equivalent