IT Support Specialist II

Overview Compensation We Offer The initial compensation for this position ranges from $27.90 to $34.31 per hour; depending on experience, location, and internal equity considerations. 7.5% Bilingual Differential for qualified positions Benefits We Offer Benefits Eligibility starts on day ONE We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE. 401K Employer Match up to 4% Competitive Time Off Plans *Must meet eligibility requirements based employment status* Pay Range $27.90 - $34.91 Job Summary Provides technical support and assistance to end-users in resolving hardware and software issues. Installs, configures, and troubleshoots computer systems, networks, printers, and other IT equipment. Assists in the implementation and maintenance of IT infrastructure, including servers, databases, and security systems. Collaborates with IT team members to develop and implement IT solutions and improvements. May also provide training and documentation to end-users on IT systems and procedures. Requires strong technical skills, problem-solving abilities, and excellent customer service skills. Responsibilities Provides second-level technical support for end-users across hardware, software, and network systems. Installs, configures, and maintains desktops, laptops, printers, and mobile devices. Troubleshoots issues with operating systems, applications, and peripheral equipment. Assists in the maintenance and monitoring of IT infrastructure, including servers and security systems. Collaborates with IT team members on technology upgrades and system improvements. Documents technical procedures and provides training to users on IT systems and best practices. Escalates complex issues to senior IT staff as needed, ensuring timely resolution. Participates in system rollouts, migrations, and hardware refresh projects. Maintains user accounts, permissions, and access control systems. Delivers high-quality customer service and technical support in person and remotely. Qualifications Bachelor’s degree (BA/BS) in Information Technology, Computer Science, or related field and (2) two or more years of relevant experience required, or equivalent combination of education and experience to include: 2-4 years of experience in IT support or a help desk environment. Proficiency with Windows and macOS operating systems, Microsoft Office 365, and common business applications. Experience with installation, configuration, and troubleshooting of hardware, software, and peripheral devices. Basic understanding of networking, server environments, and security tools. Familiarity with ticketing systems, remote support tools, and IT documentation practices. Industry certifications such as CompTIA A+, Network+, or Microsoft Certified (preferred). Strong analytical, diagnostic, and customer service skills. Ability to manage multiple support requests efficiently and professionally. Willingness to stay current with emerging technologies and support standards. Job Competencies Strong technical knowledge of computer hardware, operating systems, and software applications. Proficiency in troubleshooting and resolving Tier 2 support issues. Familiarity with network protocols, printers, and basic server administration. Working knowledge of cybersecurity practices and data protection. Excellent customer service and communication skills. Ability to explain technical concepts clearly to non-technical users. Skilled in documenting procedures, solutions, and technical processes. Strong organizational and time management abilities. Ability to collaborate effectively with cross-functional IT teams. Adaptability to evolving technologies and support environments. Physical Requirements While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess ability to ensure significant communication with the Clinics’ community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. EEOC We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905. #J-18808-Ljbffr Socket.dev