Sales Development Representative

Job Description

Job Description

Customer Contact Services has been answering the phone for businesses since 1972. We run a 24/7/365 contact center serving healthcare organizations, auto dealerships, property managers and many other customers across the country. Six-time Inc. 5000 honoree, 20 million+ calls handled, 5,000+ clients served over our lifetime. We're growing, and we're building our outbound sales engine in-house. 

The Role 

You'll be one of the first dedicated SDRs at CCS, which means you're not inheriting a playbook — you're helping build one. Your job is simple to describe and hard to do well: find the right prospects, start conversations, and book qualified meetings for our sales team. 

You'll own a defined vertical and territory and work a curated prospect list, and run outreach across phone, email, and LinkedIn. 

This role is hybrid, with onsite training at our Minnetonka, MN office. We've structured it this way intentionally: onsite time during training means direct mentorship, faster coaching, and hands-on access to leadership while you're building your skills, before transitioning to a hybrid schedule. 

What You'll Do 

• Prospect and build targeted lead lists using sales intelligence platforms 
• Run multi-touch outreach sequences: cold calls, emails, and LinkedIn 
• Qualify prospects against our ideal customer profile and book meetings for the sales team 
• Hit a clear, measurable goal: booked meetings that actually happen 
• Log activity and keep clean pipeline data 

What Success Looks Like 

• You book qualified meetings, defined as a meeting that is both booked and attended by the prospect 
• Your meetings convert because you qualified honestly, not just to hit a number 
• By 90 days, you know who buys, why they buy, and what they object to 

Who We're Looking For 
Experience selling is a plus, not a requirement. We care more about the raw material: 

• Goal-oriented. You like having a number to hit and a reason to hit it. You're motivated by clear targets and visible progress. 
• Drive. You want to sell. You see cold outreach as a challenge, not a chore. Rejection doesn't dent you; it fuels you. 
• Phone comfort. You'd rather pick up the phone than hide behind email. Bonus if you've done any phone-heavy work: sales, recruiting, fundraising, customer service, collections, restaurant or retail work with real customer pressure. 
• Coachability. You take feedback, apply it fast, and ask for more. 
• Curiosity. You want to understand the businesses you're calling, not just read a script at them. 
• Organization. You can manage a list of hundreds of prospects without letting things slip. 
• Grit. Outbound is a numbers game with a long feedback loop. You keep swinging. 
• Career-minded. This role is a strong fit if you're interested in building toward a full-cycle sales career - we're looking for someone who wants to grow into more, not just fill a seat. 

Nice to have, not required : 

• 1+ year in an SDR, BDR, inside sales, or phone-based role 
• Familiarity with Apollo, HubSpot, Salesforce, or similar tools 
• Exposure to healthcare, home services, or B2B services 

Why This Role 

• Ground-floor seat in a new outbound program at a 50-year-old company with real customer proof: referenceable clients in every vertical you'll be calling into 
• Direct access to leadership; your ideas shape the playbook 
• Clear, transparent comp: base salary plus tiered per-meeting bonuses 
• Lowered bonus qualification thresholds during your training period, so you can start earning meeting bonuses while you're still learning the ropes — not just after you've fully ramped 
• A defined path: SDRs who perform here are the natural pipeline into full-cycle sales roles 

Compensation & Benefits 

• $20.00 per hour during your first 90 days (training and ramp period) 
• $52,000 to $58,000 annual base salary upon successful completion of defined ramp performance goals 
• Tiered per-meeting bonuses from day one, with reduced qualification requirements during training to help you start earning sooner - your rate per meeting increases as monthly volume climbs, and again once you're fully ramped 
• Full-time, 40 hours per week. Onsite training at our Minnetonka, MN office, transitioning to a hybrid schedule based on performance 
• Medical insurance 
• Dental and Vision insurance 
• 401k matching 
• Paid time off 
• Life insurance 
• Paid company observed Holidays 
• Advancement opportunities 

At CCS, we believe great customer experiences start with a team that reflects the communities we serve. We welcome and encourage applicants of all backgrounds, experiences, and abilities to apply. CCS is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.

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