Clinical Operations Specialist

Clinical Operations Specialist At Mia Aesthetics, we are not just leading the way in plastic surgerywe're redefining it. Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 150,000 satisfied patients, we're on a mission to make beauty accessible to all. Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more. Be a part of a team transforming lives and supporting dreams every day! Pay Range: $19- $22 per hour Duties & Responsibilities: Maintains a professional appearance and attitude at all times as a representative of Mia Aesthetics when interfacing with all patients and vendors Performs clerical and administrative roles when needed according to the demands of the business Promotes a progressive attitude for continued improvement of patient care and customer service Tracks inventory for surgical and clinical accessories/supplies for designated department Maintains confidentiality at all times and safeguards patients medical records/HIPAA Champions a safe, secure, and healthy work environment by complying with OSHA/ legal regulations Pre-Operative: Charges and collects all payments for all surgeries, surgical accessories, and Mia merchandise Generates daily invoices while processing financial transactions to balance end of day Confirms surgical patient appointments and sends out schedules to their respective teams daily Takes pre-operative photos and process electronic prescriptions for doctors Ability to create patient charts, record keeping, and filing in a timely manner In charge of preliminary physical test such as vitals needed the day before all surgeries Verifies patient labs, intake information, and consents prior to and the day of surgery Day of Surgery: Prepares each patient for surgery by having them undress, collecting urine samples for POC testing and verifying all post-surgical instructions Performs POC testing (.e.g., drug testing, HCG testing, nicotine testing) Chaperones providers during immediate consultations Scribes operative reports for Surgeons at the end of every surgical case Ensures invoices, sumo calendar, and charts have matching patient information day of surgery Confirms all surgical procedures with patient as well as medical history and demographic information Educates patient by transmitting physician's orders and answering questions in regard to surgery Performs other duties as assigned Required Skills/Abilities: Excellent verbal and written communication skills Outstanding customer service skills Ability to work with a high sense of urgency and ability to prioritize work Excellent organizational skills and attention to detail Ability to work rotating shifts Strong computer literacy skills Education and Experience: GED or High School Diploma Active Registered or Certified Medical Assistant preferred Plastic Surgery knowledge preferred Minimum 1-2 years of customer service experience Experience working in an operating room preferred Bilingual in English and Spanish preferred HIPAA & OSHA Compliance Certification preferred Maintains and holds an active Basic Life Support (BLS) Certification Physical Requirements: Prolonged periods of standing, bending, and reaching low or overhead Prolonged periods of sitting at a desk working on a computer Designed with your well-being in mind, Mia Aesthetics Benefit Offerings include: Medical Insurance Dental Insurance Vision Insurance Dependent Care Flexible Spending Account Healthcare Flexible Spending Account Short-Term Disability Long-Term Disability Employee Assistance Program 401K Paid Time Off Paid Company Holidays Leave Surgical services at a discounted rate Benefits as dictated by applicable law *Benefit offerings are subject to change based on our upcoming annual enrollment