Senior IT Manager

The Sr. Manager of IT Operation is accountable for ensuring that platforms and products are operationally viable, financially sound, and scalable, bridging the gap between delivery and real business impact. This role owns vendor management, financial operations, and plan-to-operate handoff, ensuring that investments approved through Demand Control are executed with discipline, transparency, and long-term sustainability. This position reports to the Head of Portfolio Management Team and or other senior management personnel that the President of the Company may designate. RESPONSIBILITIES IT Financial Operations Ownership Own end-to-end financial operations for platforms and products & IT solutions, including: Annual budget planning and monthly SG&A reporting CapEx / OpEx / SG&A visibility and tracking for business stakeholders Ensure business plans are aligned with actual operational execution and cost structure Provide valuation and ROI support for new projects/programs in collaboration with the Demand Control Unit Support shared and investment decision-making with clear financial insights and risk assessment Vendor, OEM & Contract Management (Lead responsibility) Act as the single accountable lead for vendor, OEM, and solution partner management Own and govern Vendor selection, partnership strategy, and negotiation Technical and commercial contract structures (MSA, SoW, pricing models) IP, licensing, and usage terms in collaboration with Legal and Product Establish and operate usage tracking and invoice validation processes Weekly tracking of IT service and outsourcing usage Cost validation against contract terms and delivery scope Drive vendor performance management, including consolidation, renegotiation, and risk mitigation Ensure alignment across technical, commercial, and legal dimensions of all vendor relationships Executive Operations (Planning-to-Operation Handoff Governance) Lead the handoff process from Demand Control to Operations Define and enforce readiness criteria for operational transition, including: Financial model validation Vendor and contract readiness Support and ownership model definition Ensure smooth transition from delivery to steady-state operations with minimal business risk by ensuring business, financial, vendor, and support models are in place. Coordinate cross-functional stakeholders (Engineering, Product, Finance, Legal, Procurement) to resolve operational risks and readiness gaps Performance Optimization & Risk Management Optimize operational performance from both cost and spending perspectives Identify risks during transition and ongoing operations, and proactively drive mitigation plans Continuously improve operational efficiency through standardization, consolidation, and process improvement REQUIRED QUALIFICATIONS Bachelor’s or Master’s degree in Economics, Business, Accounting, Finance, Information Systems, Engineering or related fields. Over 10 years of work experience (or equivalent combination of education) with the proven track record in IT operations, platform operations, enterprise systems, or technology-driven business operations Proven experience leading vendor and outsourcing management, including: Contract negotiation (MSA, SoW) Usage tracking and invoice validation Managing OEMs, system integrators, and solution partners Strong understanding of financial operations in a technology environment: Budget planning (CapEx / OpEx / SG&A) Cost structure design and operational financial tracking Experience partnering with accounting firms and finance teams on technology asset capitalization and compliance Hands‑on experience supporting or owning business cases, valuation, and ROI analysis for technology initiatives Experience operating enterprise platforms and systems (e.g., CRM, ERP, IT service platforms) Ability to define and govern operating models, including SLAs, support structures, and post-launch ownership Demonstrated ability to work cross-functionally with Product, Engineering, Finance, Legal, Procurement, and Business teams Strong analytical and communication skills, with the ability to translate complex operational and financial topics into executive-level insights PREFERRED QUALIFICATIONS Experience in a multi-entity, multi-division, or global organization with complex governance and shared platforms Prior experience working within or alongside a Demand Control, Portfolio Management, or CIO governance model Background in vendor consolidation, cost optimization, or large-scale outsourcing transformation Familiarity with IP management, licensing models, and product commercialization Experience supporting platform-to-operation transition for new products or major system rollouts Competency using AI tools to improve productivity, knowledge discovery, workflow automation, analysis, and user support, including practical experience with AI tools or comparable enterprise AI capabilities Experience in technology-enabled businesses (e.g., energy, infrastructure, SaaS, industrial tech, or enterprise software) COMPENSATION In accordance with applicable pay transparency laws, the anticipated annual base salary for this position is: Zone 1 (Bay Area, NYC): $164,400 –$205,400 Zone 2 (CA, NJ, NY): $150,700 –$188,300 Zone 3 (All others): $137,000 –$171,200 The applicable salary range is based on the employee’s primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business‑related factors. LOCATION This position will be based out of San Francisco or Santa Clara office, with 10% of travel as needed. PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. Mobility: Standing 20% of time, Sitting 70% of time, Walking 10% of time Strength: Pulling up to 10 Pounds Pushing up to 10 Pounds Carrying up to 10 Pounds Lifting up to 10 Pounds Dexterity: (F = Frequently, O = Occasionally, N = Never) Typing: F Handling: F Reaching: F Agility: (F = Frequently, O = Occasionally, N = Never) Turning: F Twisting: F Bending: O Crouching: O Balancing: N Climbing: N Crawling: N Kneeling: N The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. *This target salary range is for CA positions only and should not be interpreted as an offer of compensation. 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