IT Service Desk Technician

IT Service Desk TechnicianLocation: Sanford, FL (Onsite) Type: Contract-to-HireJob Summary: We're looking for a hands-on Service Desk Technician to provide frontline IT support, troubleshoot hardware/software issues, and deliver excellent customer service. You'll support Windows & Mac environments, mobile devices, and peripherals while managing tickets and escalations within SLAs.Key Responsibilities: • Provide Tier 1–2 service desk support (phone, email, in-person) • Troubleshoot Windows, macOS, Office 365, printers, and peripherals • Configure, image, and support desktops, laptops, and mobile devices (MDM) • Manage incidents, requests, and escalations using ticketing systems • Perform system updates, patching, and asset tracking • Deliver clear communication and exceptional customer support • Participate in IT projects and on-call rotation as neededRequired Skills & Experience: • 2+ years of IT support or Service Desk experience (or Associate degree) • Strong knowledge of Windows OS, macOS, iOS, and Office 365 • Experience with SCCM, MDM, and ticketing systems (Service Desk Plus or similar) • Excellent troubleshooting, documentation, and customer service skillsNice to Have: • Microsoft / CompTIA certifications • Knowledge of networking, printers, and endpoint managementValid Florida Driver's License required