Full-Time Self Storage Facility Manager

Job Description

Job Description

Wilsonville Self Storage is seeking a reliable and professional Full-Time Facility Manager to run daily operations at our property. This is an excellent opportunity for someone who enjoys working independently, managing day-to-day operations and marketing initiatives, providing exceptional customer service, and taking pride in maintaining a professional, well-run facility. This position does not include on-site housing.

Responsibilities

· Open and close the office

· Answer the phone on the 1st ring

· Set a high bar for customer service in person and on the phone

· Show storage units to prospective customers

· Lease units and process rental agreements

· Accept and process rent payments

· Perform general administrative and clerical duties

· Conduct periodic property walks to ensure the facility is clean, secure, and operating properly

· Perform cleaning and office upkeep

· Assist customers with questions and problem resolution

· Coordinate with vendors and service providers, including landscapers, maintenance contractors, and utility providers

· Work closely with ownership to report on and implement best business practices, including: payment controls, facility management software integrity, property cleanliness/repairs/integrity, safety, customer feedback, streamlining move-ins and move-outs, Google reviews, landscaping, rodent and insect control scheduling, and garbage collection

Qualifications

· Self-storage work experience preferred; references a plus

· Demonstrated ability to work independently with minimal on-site supervision — ownership is based out of state, so this role requires real autonomy and trustworthiness

· Track record of stability: minimum 5 years of tenure at one of your last two positions

· Takes direction easily and communicates clearly with ownership

· Comfortable with computer and office software; experience with self-storage management software a plus

· Physically capable of walking the property and operating roll-up storage unit doors

· Strong customer service and communication skills

· Dependable, punctual, and professional

· Demonstrates honesty, integrity, and sound judgment in all aspects of the role

What We're Looking For
Above all, we're seeking someone trustworthy, dependable, and communicative — someone who consistently arrives on time, provides excellent customer service, and takes real ownership of their responsibilities.

If you enjoy helping people, working independently, and being part of a locally operated business, we'd love to hear from you.