Surgery Scheduler / Medical Assistant

Job Description

Job Description

Position Summary:
Join our dynamic surgery practice as a Surgical Scheduler/Medical Assistant where your organizational expertise and compassionate approach will ensure smooth and efficient surgical coordination. In this vital role, you will coordinate surgical appointments, communicate effectively with patients, surgeons, hospitals, and manage detailed documentation to support high-quality patient care. You will also be able to interact clinically with patients prior to surgery as a medical assistant during clinic hours.

Primary Duties:

• Schedule general surgery procedures accurately for 4 surgeons 
• Verify insurance coverage for surgeries and provide details of patient coverage 
• Obtain insurance pre-authorizations using a variety of online and telephonic tools for surgeries and facilities
• Confirm and collect patient deposits for surgeries within timeframe allocated for surgery to proceed on DOS
• Review and update electronic medical records, ensuring all documentation aligns with clinical notes, CPT coding, ICD-10/ICD-9/ICD coding standards, and care plans 
• Communicate with patients regarding pre-operative instructions, appointment confirmations, and post-operative follow-up care
• Manage all aspects of follow-up items required for surgery to proceed as planned on DOS for surgeon at facility
• Collaborate with physicians, nurses, billing departments, and facility schedulers to coordinate surgeries, and timely and proactively resolve scheduling conflicts 
• Clearly communicate all aspects of surgery and medical treatment details with bilingual patients verbally and in writing, in person, by phone, email, etc.
• Maintain accurate records of appointments, cancellations, reschedules, and procedural details in surgery binder and patient records
• Communicate confirmed daily surgery schedule at hospitals and/or surgery center to surgeons
• Communicate with surgeons regarding any patient concerns or reported clinical questions related to care plan or treatment 
• Obtain/ request radiology imagining, medical records, labs, etc. as needed proactively
• Prepare MA clinic list weekly for surgeons outpatient clinic weekly 
• Request/process electronic imaging orders, prescription requests, referrals, etc. per provider requests
• Assist with clinic MA duties as assigned (~40%)
• Maintain weekly inventory of clinical supplies for outpatient office; maintain clean/organized patient rooms with other MA staff daily
• Cross train across team roles to support goals of the practice 
• Other duties as assigned 

Qualifications:

• Bilingual English/Spanish is required
• 1-year previous specialty surgical scheduling experience required
• Proven experience scheduling within a clinical or hospital environment; general surgery specific experience a plus
• Strong knowledge of EMR systems such as EPIC, and ECW familiarity 
• Excellent understanding of medical terminology, CPT and ICD-10/ICD-9 coding standards, insurance verification and pre-authorization processes
• Reliable transportation required - practice locations in Germantown on Wed/Thurs and Silver Spring Mon/Tues/Fri - Flexibility is required. 

Benefits:

• Paid parking on site
• Paid lunch break for full-day full-time employees
• Paid vacation is offered to full-time employees following a successful completion of a probationary period
• Health insurance is available for full-time employees following a successful completions of a probationary period
• On site break room with provided snacks and beverages
• Free uniforms (required)
• Performance based compensation bonus - starting pay based on role specific experience in a surgical/specialty practice as a surgery/specialty scheduler for hospital based procedures.
• Silver Spring - Downtown location within walking distance to shops and many restaurants
• Germantown - New office just off 1270 close to many restaurants

Professional references required for all final offers of employment