Director of Revenue Operations

Job Description

Job Description

WHO WE ARE

LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on being a customer-centric organization, revolutionizing the way home services are delivered.

We are looking for talented, committed, driven individuals to join our team! LoadUp is among Inc.’s list of the 5000 Fastest-Growing companies and has been certified as a Great Place to Work® for six years in a row (2019 - 2025).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose – We believe running a profitable business allows us to fulfill our professional and personal purpose in life.

• Right Shell – We constantly need to be evaluating whether our processes, systems, and people are right-sized for maximum agility.

• Own It – Everyone has a stake in the company and, therefore, is responsible for their performance.

• Fellowship Matters – We believe there is power and connection in being present in the same physical space.

• Live in Truth – We’re committed to winning the right way. Call it like it is. No sugar coating.

• Action Over Words – Words are important, but 1,000 words get trumped by 1 intentional action.

• Build to Last – We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

ABOUT THE ROLE

As the Director of Revenue Operations, you will design and own the systems, processes, data, and insights that drive our revenue engine. You’ll build a unified view of the customer and job lifecycle, develop forecasting models, identify operational bottlenecks, and partner with leaders across the company to improve growth, conversion, and marketplace health.

This is a high-visibility, cross-functional role that will directly impact LoadUp’s growth trajectory and operational performance.

WHAT YOU’LL DO

System Architecture & Automation

• Audit, redesign, and own the GTM tech stack roadmap

• Build automation to reduce manual handoffs across sales, marketing, and customer success

• Establish data hygiene standards and ensure CRM integrity at scale.

System Evolution

• Evaluate current CRM performance and lead the potential rebuilding or implementation of a new system (HubSpot or similar) to better align with LoadUp's scaling needs

Attribution & Revenue Analytics

• Design and maintain multi-touch attribution models across paid, organic, and other channels

• Build reporting and dashboards that give leadership clear visibility into CAC, LTV, conversion rates, and booking velocity

• Partner with marketing to connect spend to booked revenue with confidence

• Own forecasting inputs and revenue reporting cadence

Fulfillment Operating Leverage

• Identify and eliminate friction in dispatch, job completion, and re-booking workflows

• Enhance operational metrics that track utilization, cancellation rates, and capacity efficiency

• Partner with ops and product to instrument the fulfillment funnel end-to-end

• Surface data-driven recommendations that improve margin without sacrificing service quality

Strategic RevOps Leadership:

• Define the RevOps function: tooling, processes, and team structure as we scale

• Be the connective tissue between sales, marketing, ops, finance, and product

• Own the GTM tech stack roadmap and vendor relationships

• Contribute to organizational maturity by institutionalizing repeatable, measurable growth motions

WHAT YOU BRING

• 5-7+ years in Revenue Operations, Sales Operations, or related functions; 2+ years in a senior leadership role with a track record of building high-performing teams.

• Proven success owning and managing a major CRM/RevOps system (HubSpot or similar).

• Demonstrated success in building data infrastructure, process frameworks, and system integrations from the ground up.

• Experience in a high-volume service marketplace, logistics platform, gig economy business, or multi-sided network is a plus.

• Strong analytical and data modeling capabilities - you are fluent in lifecycle metrics, funnel analytics, and forecasting methodology.

• Deep expertise in CRM management and modern workflow automation tools.

• Ability to translate operational complexity into clear processes, dashboards, and executive narratives.

Excellent communication and influence skills across technical and non-technical audiences at all levels.

WHO YOU ARE

• A Systems Thinker with a bias toward action and a passion for building from the ground up.

• A Hands-on Builder who can operate both strategically and tactically.

• A Highly Collaborative Leader comfortable leading cross-functional initiatives.

A Resourceful Problem-Solver curious about improving every stage of the customer experience.

WHAT YOU CAN EXPECT

At LoadUp, our goal is to foster an environment that celebrates the success of all team members and builds a winning culture.

• Competitive Compensation – Salary that rewards results and team impact.

• Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage.

• Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts.

• Generous Paid Time Off – Time to rest, recharge, or explore life outside of work.

• 401(k) with 5% Company Match – Plan for the long-term with a generous company contribution.

• Employee Recognition & Stipends – Monthly lifestyle stipends and rewards for your contributions.

• Growth with Purpose – Opportunity to grow alongside a scaling business and shape its future.

  LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.