Field Service/Desktop Support Engineer || 102187-1

Tittle: Field Service/Desktop Support Engineer

Location: Wichita, KS (Onsite-- 5 days/week)

Job type: Contract



Duration : 12 months (can extend)

Job Description:

Must Have Skills:
Provide 2nd level IT support
Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software
Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)
Knowledge of office products like word/excel/email client etc.
Proficiency in desktop support including knowledge of current Windows operating systems
Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix
Backup & restore of OS and Data
Procurement of Hardware, Maintaining the assets and Hardware spare stock
Hands on Audio/Video conferencing experience
Experience in performing asset refresh
Experience in network trouble shooting

Basic knowledge of windows Active directory and group policies

Ability to lift and or move various computer equipment and ladder up to 30 kg.







Roles & Responsibilities
Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Documents, maintains, upgrades or replaces hardware and software systems
Communicating clearly in written and verbal form
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
Installing wires and cables as well as splice wires or cables
Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
Backup tape replacement
Executive support
Handling procurement
Support rest of the locations in country remotely if required.
Support Remote support teams if required
Support implementing/executing infrastructure-projects (small projects) only locally within the location.











Managerial Skills:
Good Communication skills
Problem ownership and follow-up
ITIL concepts strongly preferred
MCSE or MCP preferred
Min 5 years of relevant experience
Plant production environment experience (good to have