Senior Claims Adjuster - P&C

Job Description

Job Description

If you thrive on solving complex problems, making sound coverage decisions, and helping clients navigate challenging situations, we'd love to hear from you. As a Property Damage Claims Adjuster, you'll investigate and resolve intermediate to complex property damage claims while partnering with insureds, claimants, agents, and legal counsel to achieve fair and timely outcomes.

• Follows defined processes, quality standards and procedures are followed.
• Ensure contact with insured, claimant, witnesses, and other parties are secured and obtain details about the loss and properly investigate liability claims while using state statues to arrive at correct decision.
• Reviews claim related correspondences and determine appropriate actions are made.
• Maintains files notes in accordance with established procedures, maintains timely diary management, updates accurate coding and claim closing goals.
• Provides timely and proactive information to clients, claimants, insureds, and others regarding the status of claims.
• Sets initial and on-going reserves for incurred costs and authorizes or denies payments based on facts of the claim.
• Works with defense counsel regarding questionable complex settlements to ensure most probable outcome.
• Ensures subrogation opportunities are consistently identified and executed with correct outline for accurate recovery.
• Review and understand insurance policies in order to determine coverage for a claim.
• Policy review and coverage analysis for proper coverage interpretation
• Draft coverage letters and discuss outcomes with clients and agents proactively before letter is sent.
• Roundtable claims with management and counsel, as needed.
• Efficiently manage vendor related costs while assigning the correct vendor based on service need.
• Maintain current weekly diary with limited overdue items.
• Where appropriate effectively negotiates using negotiation tactics for settlements
• Well versed in multiple jurisdictions (where applicable)
• Communicate effectively with all internal and external business partners using all forms of communication to obtain timely contact.
• Written and verbal communication is professional and timely.
• Communicate effectively by expressing oneself in a clear and concise manner in one-one and group discussions while listening attentively in collaborative discussions.
• Foster a sense of energy, urgency, ownership, and personal commitment to work.
• Timely follow-through on all agreed action items with internal and external stakeholders that have been committed to
• Achieves all metric goals for adjuster and leader outlined by department manager within scorecard.
• PTO requests and support of team completed timely.
• Demonstrate an understanding of the organization’s goals and how they contribute to the company’s overall success.
• Follows through on committed actions to help achieve goals.
• Support and assists in implementation of initiatives.
• Promotes culture of collaboration and teamwork across all organizational boundaries.
• Accepts responsibility for one’s own performance and actions
• Evaluates property damage portion of claim with quality for payment
• Demonstrates willingness to try new idea and innovative initiatives

Compensation and Benefits

• Salary range is $83,000 - $104,000 annually. We typically target the midpoint of our range, and pay will be based on relevant experience.
• 20 days of PTO each year.
• 12 paid holidays and YOUR BIRTHDAY OFF!
• Medical, dental, and vision coverage on day one of full-time employment.
• Paid Parental Leave
• Telemedicine is free for you and your family (day one) if you are covered under our medical plan.
• 401k match.
• Professional development support and a Linkedin Learning subscription.
• Flexible time off with an encouraged time away to support a healthy work-life balance.
• Life Insurance, Short term, and long-term disability on day one of full-time employment and paid for by IPMG.
• IPMG offers a Year End Bonus to qualified employees
• Onsite fitness center and showers, in our St. Charles, IL HQ office.

Job Status & Hours

This is a full-time, exempt position. 

IPMG’s core hours are 8:30 a.m. to 5:00 p.m. Monday through Friday, and any flexibility around that schedule must be approved by management. All employee owners must work 37.5 hours each week to maintain full-time status. Occasional evening and weekend work may be required as essential functions demand. 

This is a hybrid in office/at home position with requirements to be in our headquarter office in St. Charles 2-3 days a week.

Our Interview Process

May we suggest you review our website ahead of our contact at and check us out on LinkedIn too to see what we are up to lately. Our goal is to meet the real YOU! We want to learn what makes you tick and how you want to grow in your field. And, we will share more about IPMG and answer any of your questions. If we feel we have a match, you will have a chat with our hiring manager to discuss the technical nature of the position to ensure you have the skills needed to be a success.

All About IPMG

IPMG is committed to a diverse and inclusive workplace. IPMG is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, religion, or other legally protected status.

Candidates that are selected and hired will need to submit to substance, credit, and criminal background screenings, and computer literacy testing. 

IPMG is an Equal Opportunity Employer—M/F/D/V.