Print Customer Service Representative / Quality Assurance

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Customer Service Representative AlphaGraphics Kansas City

AlphaGraphics Kansas City provides printing, design, and shipping solutions to businesses and organizations across the metro. We're a small, fast-paced team looking for a full-time Customer Service Representative (CSR) who takes ownership of customer relationships and treats client satisfaction as the top priority.

This role is the primary point of contact for our customers by phone, email, and in person. You'll guide clients through their projects, answer questions about our products and services, handle quotes and payments, and keep work moving through the shop.

What you'll do:

• Serve as the main point of contact for clients and visitors
• Answer questions about our products, services, and capabilities
• Take orders and support customers with their accounts by phone, email, and in person
• Calculate charges, collect deposits and payments, and set up billing
• Identify additional products or services that fit a customer's needs
• Help the team with project coordination, job fulfillment, and daily operations

What we're looking for:

• Customer service experience, ideally in a role assessing client needs and following projects through to delivery
• Strong written and verbal communication
• Ability to build genuine relationships with customers and coworkers
• Comfort working independently while taking direction and asking questions when needed
• Critical thinking weighing options and adjusting when a process needs to change
• Reliability and a steady schedule so client deadlines are met
• A real interest in helping people and learning the trade

What we offer:

• Hands-on experience in printing, signs, and marketing
• Coaching and feedback from a team that wants you to succeed
• A friendly, collaborative work environment
• Health insurance and HSA
• Paid time off
• MondayFriday, 8-hour day shift no nights or weekends