Program Manager

Overview

Manages and oversees the administration of a Behavioral Health Services (BHS) program, including the appropriate utilization and management of staff and the quality of program participants care with an emphasis upon an inter-disciplinary team approach to the delivery of care. Works under general direction.

What We Provide

• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays – confirm days off based on employee type- see reference guide 
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds 
• Personal and financial wellness programs  
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care   
• Generous tuition reimbursement for qualifying degrees 
• Opportunities for professional growth and career advancement  
• Internal mobility, CEU credits, and advancement opportunities   
• Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals 

What You Will Do

• Provides clinical supervision to staff including assigning, monitoring and evaluating cases for clinical team(s). Conducts regularly scheduled team meetings. Provides back-up coverage for program leadership as required.
• Manages triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to ensure adequate coverage at all times.
• Collaborates with other team members and Behavioral Health leadership in formulating clinical and administrative policies and procedures, preparing policy and procedure manuals, implementing and maintaining established policies and procedures, and proposing modifications and revisions of policies and procedures, as indicated.
• Provide and arrange internal and external clinical training for staff as needed. Collaborates with program leadership and other staff in the development and implementation of in-service education programs. Collects, tracks, and monitors progress and outcomes for all staff assigned to the team(s); produces and maintains detailed reports for all data pertinent to the program. Reports relevant data to funders and central administration as needed.
• Oversees the maintenance of updated case records for team(s) through EMR and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with program policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.
• Monitors the program budget and is knowledgeable of all financial aspects of the program, including, but not limited to, reimbursement and purchasing.
• Ensures volume and productivity meet program standards and operations.
• Oversees compliance of quality and performance indicators and supervises staff to achieve goals. Performs internal audits to ensure compliance with policies and procedures and takes corrective action, as necessary to address deficiencies.
• Provides clinical subject matter expertise and serves as a resource to supervisors, clinicians and staff.
• Provides assessment, direct services to program participants and families in the community; advises and consults in case conferences, staff meetings, and discharge planning as needed.
• Promotes positive relationships within VNS Health and other community service organizations. Serves as program liaison to other community agencies, negotiating formal liaison and organizing consultation and education for referral sources.
• Participates in 24/7 on-call coverage schedule and performs on-call duties, as required.
• Investigates complaints registered by program participants, completes Incident Reports and other safety and quality reports within required time frames.
• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.
• Oversees the development of systems and records for billing each MCO as required.
• Serves as primary liaison to existing external community-based organizations and referral sources. Assists in establishing and negotiating formal MOUs and DCO agreements.
• Ensures education and training on all VNS Health BH services to both internal and external organizations, including eligibility criteria and referral procedures. Collaborates with program leadership and other staff in the development and implementation of in-service education programs.
• Leads outreach and engagement strategies, developing and managing community partnerships.
• Monitors referral pipelines and productivity and collaborate with Marketing and Growth teams.
• Oversees Central Intake workflows to support program expansion and access to care.
• Participates in special projects and performs other duties as assigned.

About the Program
VNS Health’s Certified Community Behavioral Health Clinic (CCBHC) delivers fully integrated care, seamlessly combining evidence-based, trauma-informed mental health and substance use treatment with connections to primary care and social services—all in one accessible location, regardless of insurance status or ability to pay. 

Qualifications

Licenses and Certifications:
License and current registration to practice as a LCSW in the State of New York required

National Provider Identifier (NPI) number required or must be obtained upon hire. Management will provide assistance with the NPI application process required 

Advanced or Master-Credentialed Alcohol and Substance Abuse Counselor (CASAC) preferred

Education:
Master's Degree degree in Social Work, Psychology, Marriage and Family Therapy, Mental Health Counseling, or other related field required

Work Experience:
Minimum of five years of supervisory and administrative experience with demonstrated competency in program management, budget management, and community relations required Strong interpersonal and leadership skills required. Knowledge of Microsoft applications required

Prior experience working in an integrated setting preferred, and experience in providing trauma-informed care preferred

Experience with EMR systems preferred Knowledge of city and state agency and/or managed care functioning preferred 

Pay Range

USD $77,200.00 - USD $96,500.00 /Yr.
About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.