Relationship Banker

About the Role Relationship Bankers build meaningful, long‑term client relationships by exhibiting Breakthrough Client Service Standards and providing customized solutions to help clients achieve their financial goals. They offer sound financial advice and often collaborate with internal bank partners. Relationship bankers are expected to be active in the community and engage customers where and how they prefer to bank by providing education on digital and traditional solutions to achieve their banking needs. They engage clients and prospects in client financial reviews and business financial reviews to provide solutions and uncover additional financial needs, make recommendations and follow through on commitments to clients, maintain direct contact with external and internal clients, and deliver outstanding service in alignment with the bank’s Breakthrough Client Service Standards. They serve as the primary associate in the branch to open new deposit accounts and to originate consumer loans and some small‑business loans, actively building and maintaining a loan and deposit portfolio, educating customers about the availability of services originated by internal partners such as Treasury Management services, performing proactive outbound phone calls to current and prospective consumer and small‑business customers, and partnering with branch managers on outbound business development meetings in the community. They develop a pipeline of prospects from in‑branch and outbound business development activities, independently support and resolve client issues with digital products and services, and support community events and sponsorships. About You High School Diploma or GED, required. 2 years of banking and/or demonstrated sales experience. 2 years of developing current and new client relationships, achieving sales goals, and building referral sources in a banking or retail environment with client service and cash handling experience. 2 years in a lending function with loan origination and processing functions. In‑depth knowledge of consumer and business products and services. Demonstrated proficiency in consumer and business lending, including basic business lending skills. Ability to understand cash flow, financial statements, and market risk. Demonstrates desire and ability to build upon technology skills in various delivery channels, including online banking platforms, Bill Pay, E‑Statements, mobile banking, ATM, and business banking applications. May act as a Bank MLO for open‑end transactions (home equity lines of credit) and requires registration as an MLO under the SAFE Act. Mortgage Lending Officer Responsibilities The position may require you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public that such person can or will perform any of these activities, or refer a consumer to a loan originator. All MLOs will be required to register as an MLO complying with the SAFE Act requirements. This position is not authorized to act as a Bank Closed‑End MLO and is limited to open‑end transactions (i.e., home equity lines of credit) only. Compensation and Benefits Competitive incentive plan: Earn rewards that match your efforts. Professional development: Grow your skills with our tailored premier banker programs. Career growth: Clear paths to achieve your professional goals. The pay range for this role is $21.26 – $28.35 per hour. The role may be eligible for performance‑based incentive compensation, and those details will be provided during the recruitment process. Location: 3000 Crenshaw Blvd., Suite 100, Los Angeles, CA 90016. Ability to work fully onsite at the posted location(s). Benefits: Comprehensive healthcare coverage (medical, dental, and vision plans), 401(k) retirement savings plan with employer match, employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Commitment to Diversity Columbia Bank is an equal‑opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. #J-18808-Ljbffr Columbia Bank