Field Service Technician

Field Service Technician Join Our Team as a Field Service Technician at Epiroc! Location Salt Lake City, Utah Type of Work Flexible shifts as per customer requirement. Must be available to work during night shifts when required. Working Hours Up to 84 hours a week Shift Timings Shifts and days will vary to align with customer requirements Responsibilities Level 1: Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory Complete daily work assignments as requested from the customer or supervisor Use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site Understand the company's warranty policy and be able to take initiative on processing warranty claim reports in the field Understand and adhere to company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact Maintain courteous and professional demeanor and communication with customers and internal staff at all times Level 2: Provide warranty support; evaluating and validating claims, discussing issues with the Product Company, and submitting service reports to support claims Communicate service and other relevant activities to the customer and the Service Manager through daily service reports or relevant forms, e‑mail and telephone communication Support varied activities, with simultaneous projects and deadlines in a fast‑paced environment Level 3: Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers Rebuild various complete components to OEM specifications in service shop Perform essential functions of the job on the various equipment types supporting all business line areas Serve as a subject matter expert for other service technicians, support their training and development Requirements Level 1: The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc Complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment Maintain required U.S. Department of Labor, Mine Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the training certificates by date required by manager Maintain a valid driver's license; a good driving record is required, and if required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver's License (CDL) for Department of Transportation (DOT) purposes and maintain an active license; employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate) Travel is required in this position Level 2: Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2-5 years of relevant experience Complete TL1 and TL2 within 3-6 months of hire Level 3: Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience Expert at Rig Control Systems (RCS) Complete TL1 and TL2 training within 1 month of hire *Level will be determined based on selected candidate's relevant work experience, knowledge, skills and ability to perform the essential functions of the job. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job. Benefits Benefits eligibility begins the 1st of the month after start date Health care eligibility - including medical, dental, vision, prescription and telemedicine Wellness program Employee discounts Short and long-term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Direct deposit Tuition reimbursement program Paid Vacation Paid Sick Time Equal Opportunity Statement Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. At‑Will Employment Statement Employment at Epiroc is "at-will," which means that either you or the company may terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. #J-18808-Ljbffr