IT Support Technican

IT Support Specialist / Facilities Engineer

Location: Des Moines, IA

Work Arrangement: 100% Onsite/4 Month Contract to Hire

Position Overview

We are seeking a hands-on, customer-focused IT Support Specialist to provide onsite technical support for employees at our Des Moines office. This individual will serve as a key point of contact for day-to-day IT issues, troubleshooting hardware and software, managing help desk tickets, monitoring basic network connectivity, and supporting conference room technology.

The ideal candidate has strong desktop support experience, excellent communication skills, and hands-on experience supporting Google Workspace environments. This role requires someone who enjoys working directly with employees, takes ownership of technical issues, and can proactively identify and resolve problems to keep office operations running smoothly.

Key Responsibilities

Help Desk & End-User Support

• Provide onsite Tier 1 and Tier 2 technical support to employees, resolving hardware, software, connectivity, and application-related issues.
• Manage incoming IT support tickets, prioritize requests, document resolutions, and escalate complex issues when necessary.
• Troubleshoot laptops, desktops, monitors, docking stations, printers, and other office technology.
• Deliver responsive, professional, in-person technical support to employees at all levels of the organization.
• Support employee onboarding and offboarding, including workstation setup, equipment deployment, and account access.

Google Workspace Support

• Provide day-to-day technical support for Google Workspace applications, including Gmail, Google Drive, Google Calendar, Google Docs, Google Sheets, and Google Meet.
• Troubleshoot user access, account permissions, application functionality, and collaboration issues.
• Assist with Google Workspace account administration, user management, and basic security settings.
• Help employees effectively use Google Workspace tools and resolve productivity-related issues.

Network & Infrastructure Support

• Perform basic network connectivity and stability checks to help ensure reliable office operations.
• Troubleshoot Wi-Fi, LAN, VPN, and general connectivity issues.
• Identify network performance issues and coordinate with infrastructure or network teams for resolution.
• Assist with troubleshooting network-connected office devices and equipment.

Conference Room & Office Technology

• Support conference room audio/visual systems, including displays, cameras, microphones, speakers, and video conferencing equipment.
• Troubleshoot meeting connectivity, audio, video, and presentation issues.
• Ensure conference rooms and shared office technology are operational and ready for use.
• Coordinate with vendors or internal teams when equipment requires repair or replacement.

IT Operations & Asset Management

• Assist with tracking, deploying, maintaining, and replacing IT equipment.
• Maintain accurate documentation of support requests, technical issues, and resolutions.
• Support workstation moves, office equipment changes, and other technology-related facilities needs.
• Proactively identify recurring technical issues and recommend improvements to the end-user experience.

Required Qualifications

• 3+ years of experience in IT Help Desk, Desktop Support, IT Support Specialist, or a similar end-user support role.
• Hands-on experience supporting Google Workspace (G Suite) in a professional business environment — required.
• Strong troubleshooting skills across computer hardware, operating systems, software applications, and peripherals.
• Experience working with an IT ticketing system and managing support requests.
• Working knowledge of basic networking concepts, including Wi-Fi, LAN, TCP/IP, DNS, and connectivity troubleshooting.
• Experience supporting video conferencing equipment and conference room technology.
• Strong customer service, communication, and problem-solving skills.
• Ability to independently prioritize and resolve technical issues in a fast-paced office environment.
• Ability to work onsite in Des Moines, IA.

Preferred Qualifications

• Experience with Jira Service Management or Jira-based ticketing workflows.
• Familiarity with Slack administration and user support.
• Experience with Okta, including SSO, MFA, user provisioning, and access management.
• Experience with Google Workspace Admin Console.
• Experience supporting Windows and/or macOS environments.
• Familiarity with IT asset management, equipment inventory, and device deployment.
• CompTIA A+, Network+, Google Workspace certifications, or similar technical credentials.