Talent Development Specialist

We are Addition Financial, a member‑owned, not‑for‑profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics! Summary The Talent Development Specialist sits on our Learning & Development team within Human Resources, a group dedicated to educating and empowering our operations, sales, and support teams. In this role, you will be a champion of member service and operational excellence throughout the organization. Your primary focus will be to deliver learning through a variety of methods including classroom training, virtual learning, podcasts, job shadowing, mentoring, and one‑on‑one coaching. In addition to ownership of our new hire programs, you will also serve as an expert in focus areas like sales and service excellence, product knowledge, consumer and real estate lending, retirement solutions, and more. Essential Duties and Responsibilities Facilitating classroom training, virtual sessions, and other learning approaches to effectively engage and educate team members throughout the organization. Can facilitate orientation, RA Academy, and at least one other core class. Facilitating one‑on‑one coaching or training sessions on a remedial or fast‑track basis. Researching best practices, bringing a variety of contemporary service excellence ideas to the mix, and quickly synthesizing course content to develop new ideas and tools. Assess training effectiveness through feedback, testing, and performance metrics. Serving as a talent development SME, liaison, and business partner to internal clients. Identifying learning opportunities, conducting performance analyses, and formulating learning objectives, setting the stage for a fundamentally sound training program. Partnering with others to plan, organize, and execute large‑scale corporate events. Authoring simple, effective educational materials and communications to increase awareness and application of member service and operational best practices. Sharing in the responsibility of proactively maintaining a large library of training materials and resources, including instruction manuals, job aids, classroom materials, and multimedia resources. Traveling to AFCU branches to conduct training and coaching as needed. Requirements Education: Bachelor’s degree or equivalent work experience in education, adult learning, communications, organizational development, human resources, or a similar field. 2+ years of experience training or in a similar learning and development role. Experience: First and foremost, a service‑oriented, people‑first mindset coupled with an unrelenting commitment to honesty, integrity, and ethical behavior. Excellent public speaking, presentation, and classroom management skills. Excellent written and verbal communication skills. Sound judgment and decision‑making skills. Strong relational and conflict resolution skills. Initiative and the ability to perform well with limited direction. Ability to manage multiple training initiatives and work across teams. Flexibility and adaptability under change. Team‑orientation; actively participating to foster a positive work environment with peers. A high degree of maturity, discretion, and professionalism. Demonstrated knowledge of banking, credit union, and/or sales operations. Certifications: Certification in Training or Adult Learning (CPLP, ATD, SHRM). Any applicable system or program knowledge. Functional competency in the use of computers, including word processing, spreadsheet, and presentation software. Other characteristics of the position Physical Demands: Sitting for long periods at a time. Regularly required to talk or listen. Occasional lifting of office supplies up to 20 lbs. Vision abilities including close vision and ability to adjust focus. Mental Demands: Must understand and follow a set of clear oral and/or written procedures without deviation. Performs repetitive routine tasks. Withstands moderate amounts of stress. Must adhere to a provided work schedule to meet a set of qualitative production standards. Performs tasks that vary little from day to day. Implements others’ decisions/procedures with little judgment required. Relay information orally. Working with Us We’re continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other, feeling good about the time you spend at work each day, and being able to balance your life while also earning a competitive base salary and benefits, including: 401k with profit sharing contribution. Comprehensive medical, dental and vision coverage from leading insurance providers. Continuing education and up to $5,000 in tuition assistance annually. Generous vacation and sick pay. Paid parental leave and volunteer time off. Major holidays off including Federal holidays that many other industries don't observe. Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts. At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member’s diverse viewpoints and work together so that everyone’s voices are heard. So, if you’re ready to take your career to the next level, Count Us In. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Addition Financial Credit Union