Employee Benefits Account Manager- Emerging Markets

HUB InternationalHUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:Competitive salaries and benefits offerings Medical/dental/vision insurance and voluntary insurance optionsHealth Savings Account funding401k matching programCompany paid Life and Short-Term Disability PlansSupplemental Life and Long-Term Disability OptionsComprehensive Wellness ProgramGenerous PTO Package - Vacation, Holiday, Sick, and Personal Time OffGreat work/life balance, because that's important for all of us!Focus on creating a meaningful environment through employee engagement eventsThe ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!Growth potential - HUB is constantly growing and so can your career!A rewarding career that helps local businesses in the communityStrong community support and involvement through HUB GivesEmployee Benefits Account Manager (AM) - Emerging MarketsThe Employee Benefits Account Manager (AM) - Emerging Markets services and maintains accounts while providing professional and prompt support to our clients, carrier representatives, vendor partners, and HUB colleagues. The AM also works independently, as well as cooperatively, with Producers and the entire client team to deliver all HUB services to assigned clients throughout the policy cycle. This role plays a key part in positively impacting customer satisfaction and will support the organic growth goals of the organization – whether through account rounding, cross-selling, or support in the development of new business.Essential Duties and Responsibilities:While acting as main, day to day point of contact for clients, responds both professionally and promptly to all inquiries.Supports the Account Executive in executing strategies, facilitating the renewal process, preparing materials/reports, ensuring internal systems are up to date (Benefit Point and BUS) and managing/coordinating client work across the account team.Acts as liaison between clients and insurance carriers to resolve any service needs or marketing initiatives, for example eligibility, billing, policy interpretation, and contract review.Manages, organizes, and conducts client meetings when necessary.Manage carrier changes with the client and ensures all necessary documentation (paper or electronic) is completed accurately and timely.Key contributor of the critical path work for clients: Identify opportunities for cross-sell and up-sell of other HUB products and services.Oversees open enrollment assistance and communications.Manage new client or new line of coverage implementation.Stays abreast of changes in the insurance industry and other external conditions that may impact clients.Manage open items log - ensure outstanding items closed in timely manner.May travel for client meetings up to 25% of the time.Requirements:Work Experience:2 – 5 years of applicable Employee Benefits experience.Strong ability to listen, discern, and prioritize with clients, colleagues and carrier representatives based on a thorough understanding of relevant issues.Adapt to situations requiring the precise attainment of set limits, tolerances, or standards; respond appropriately to changes in the work settingStrong written and oral communication skillsProficiency with Microsoft Office Suite (Word, Excel, Outlook)Ability to utilize and be proficient in broker management systemsStrong organizational, problem solving and time management skillsEducation:High School Diploma or EquivalentLicensing or certification RequirementsRelevant Employee Benefits licenses per state/regional statutesAdvanced professional designation highly desirable (e.g. CEBS, GBA, HIA, RHU, REBC)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.