Lead Front Desk Agent - Limelight Mammoth

Lead Front Desk Agent - Limelight Mammoth

The Lead Front Desk Agent acts as the lead trainer and occasionally Manager on Duty in directing all activities of the department. This role will act as the point of contact for staff, guests, and involves managing guest inquiries and assisting with the efficient operation of the front office team. This position reports to the Front Office Manager.

Applications for this position will be accepted until August 9, 2026.

Update and complete Training Manuals and SOP's

Initiate and lead cross shift training sessions

Train new agents and offer refresher training to tenured staff

Act as the MOD when needed and assist with guest-related issues

Performs tours of the hotel throughout the evening to monitor employee's performance, notice deficiencies, engineering issues and notify appropriate Department Heads

Manages room inventory on sold out nights to maximize occupancy. Maintains close contact with other hotels with regard to their status and relocates guests as necessary

Greet guests and maintain a friendly and helpful attitude when dealing with guest needs

Coordinate with other departments daily needs or special requirements for all hotel guests

Assist in emergency and security procedures as directed by management

Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand

Other duties as assigned

College degree in related field preferred

1 year previous hotel experience in front desk or guest services required

Knowledge of basic operating tasks in Front Office departments; Front Desk, Concierge, Guest Services

Proficient knowledge of industry terminology, trends and best practices

Proficient knowledge in company policies and procedures

Knowledgeable of computer systems and software programs including Microsoft Suite

Ability to engage with customers in a positive and helpful manner

Skilled in coaching and mentoring team members

Skilled in assigning tasks and responsibilities to team members based on their strengths

Ability to follow all safety policies and procedures and exercises caution when working

Ability to work in collaboration with others to achieve team goals

Ability to identify straightforward issues and propose simple solutions

Ability to handle difficult customer interactions and ensure high levels of satisfaction

Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Ability to work independently with minimal supervision, completing work at a high standard

Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required

Regularly work indoors with no adverse conditions

Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

Health, Dental and Vision Insurance Programs

Flexible Spending Account Programs

Life Insurance Programs

Paid Time Off Programs

Paid Leave Programs

401(k) Savings Plan

Other company perks