Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Mike Potter Insurance Agency Inc. is a trusted name in the Boca Raton community, providing personalized insurance solutions and exceptional customer service. We value integrity, professionalism, and a commitment to helping our clients protect what matters most. Join us and build a rewarding career in the insurance industry.

Position Overview

We are currently seeking a career-minded Customer Service Representative to join our Boca Raton team. This role is perfect for someone looking to grow professionally while delivering outstanding service to our clients. If you're motivated, detail-oriented, and eager to develop your career in insurance, we want to hear from you!

Key Responsibilities

• Respond to customer inquiries regarding insurance policies, claims, billing, and other services via phone and email
• Provide accurate, timely information and resolve customer issues with professionalism and empathy
• Maintain and update client records and documentation in our system
• Work closely with insurance agents and team members to ensure client satisfaction
• Suggest improvements to enhance customer experience and agency operations

Qualifications

• High school diploma or equivalent required; additional education is a plus
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and work effectively both independently and as part of a team
• Previous customer service experience preferred; insurance industry experience is an advantage but not mandatory
• A career-driven mindset with a desire to grow within the insurance field

What We Offer

• Competitive salary and benefits package
• Comprehensive training and ongoing professional development
• Supportive and friendly work environment
• Opportunities for career advancement within our agency

Compensation: $18.00 - $25.00 per hour

Do you want a career and not just a job?

We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement.

About Our Agency

• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.