Customer Operations Supervisor

Customer Operations Supervisor – Payments & Fraud Team Behold! Caesars Sportsbook, America’s leading sports book provider is adding a Customer Operations Supervisor to our Payments and Fraud Team at our office in Las Vegas, NV. Reporting to the KYC Manager; you are key to processing new customer applications, handling customer accounts, making account adjustments, handling and securing sensitive customer data (PII), and supporting our sportsbooks and management team. Responsibilities Generate win/loss statements for customers Generate deposit/withdrawal statements for customers Updating customer mobile account addresses/phone numbers/emails Update documentation on file such as driver’s licenses Processing KYC documentation Selfie Sign-Ups Onfido Submissions Ontario Reviews Nevada Paper Applications Perform account adjustments Respond to Support emails in a timely manner Responsible for organization of documents to be scanned. Work in accordance with department policy & procedures to comply with gaming statutes and regulations. Other duties as required Qualifications 1 + years Customer Support experience 1+ years of experience working in a fast-paced environment 1+ years of experience dealing with private/sensitive customer data Ability to type 35 words per minute Ability to multi-task Work varied shifts, including nights, weekends, and holidays Good working knowledge of Microsoft Office including Outlook, Word & Excel Must be able to work independently with minimal supervision Must be confident in one’s ability to assess situations and make informed decisions Ability to work through high volume and stressful time periods. Good interpersonal communication skills Strong problem-solving skills Ability to handle a diverse range of activities and effectively prioritize responsibilities Physical Requirements Must be able to sit for extended periods of time Must be able to lift, carry, pull or push 25lbs Must be able to type for extended periods of time Must be able to write for extended periods of time #J-18808-Ljbffr Caesars Sportsbook & Casino