PARKING MANAGER - HOTEL

Compensation $30.00 - $35.00 per hour + Bonus Company Overview One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know‑how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. Position Responsibilities Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure. Participating in the hiring, training, coaching and counseling processes of team members, to ensure performance standards are met in multiple locations. Planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required. Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies. Maintaining continual communication with property management, customers, and guests. Monitoring production levels and performance to implement cost‑reduction initiatives, while supporting a spirit of cooperation among locations and departments. Maintaining a safe and clean work environment by educating and directing team members on the use of equipment and resources. Handling call‑offs and assisting with scheduling when necessary. Diagnosing and preventing care maintenance. Accountability The Parking Manager is responsible for ensuring the parking policies and procedures meet expectations and the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met. Communication Effective communication is vital for the Parking Manager role. They must maintain constant communication with property management, site manager, customers, and guests. Family We consider our team and guests as part of our extended family. The Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere. Exceptional Service Our commitment to exceptional service is non‑negotiable. The Parking Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed. Profitability While the Parking Manager’s primary role is management, they should also be mindful of operational efficiency. The Parking Manager is responsible for overseeing many parts of a location’s operation. Qualifications Bachelor’s degree preferred, but not required. One year supervisory experience required. Prior parking experience is a plus, but not required. Must be willing to work a flexible schedule, and must be available to work weekends. Must have and maintain a valid driver’s license. Must be able to drive a manual transmission vehicle. Possess excellent customer service skill. Demonstrate exceptional oral and written communication skills. Knowledge of and working skills in Microsoft Office Suite. Ability to multi‑task in a fast‑paced working environment. Ability to work in a high‑energy environment, handle multiple tasks, and work within time constraints. Benefits Medical, dental, vision, and life insurance coverage for full‑time, eligible employees. Flexible Spending Accounts for full‑time, eligible employees. 401k. Vacation/Sick for full‑time and part‑time employees. Holiday for full‑time and part‑time employees. Discount programs. EEO Statement Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email View email address on click.appcast.io describing the accommodation. #J-18808-Ljbffr