Remote Dynamics 365 Trainer - German/English

Rexus Group

Remote job

Job Summary We are seeking an experienced Contact Center Integration Trainer with strong expertise in Microsoft Dynamics Contact Center (Dynamics 365 Customer Service / Omnichannel) and working knowledge of Zendesk. The trainer will deliver a 2-day remote training session for 5–10 participants (administrators), focusing primarily on Microsoft Dynamics capabilities and its integration with Zendesk. The ideal candidate should be fluent in German and English and capable of delivering interactive, hands-on training via Microsoft Teams. Key Responsibilities

Deliver a 2-day instructor-led remote training session via MS Teams for administrators
Provide in-depth training on Microsoft Dynamics Contact Center, including:

Omnichannel capabilities (chat, voice, case management)
Workflow automation and routing
User roles, permissions, and administration

- Explain integration concepts between Zendesk and Microsoft Dynamics, including:

API-based integration approaches
Middleware/tools commonly used for integration
Use cases and best practices

Conduct hands-on demos and practical exercises
Customize training content based on client use cases
Provide training materials, documentation, and recordings (if required)
Address participant queries and provide post-training recommendations

Required Skills & Qualifications

Strong hands-on experience with Microsoft Dynamics 365 Customer Service / Contact Center
Experience with Omnichannel for Customer Service
Good understanding of Zendesk platform (functional knowledge is sufficient)
Knowledge of contact center workflows and support operations
Experience with system integrations (REST APIs, connectors, middleware)
Proven experience in delivering technical trainings/workshops
Excellent communication and presentation skills

Language Requirements - Fluent in German and English (mandatory) Experience

5+ years of experience in Microsoft Dynamics 365 (Customer Service / Contact Center)
Experience in CRM integrations or Contact Center solutions
Prior experience delivering corporate training sessions is highly preferred
Mode: Remote (Microsoft Teams)
Duration: 2 Days

Preferred Certifications (Good to Have) - Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate #J-18808-Ljbffr Rexus Group

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Vacancy posted 3 days ago

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