Desktop Support Specialist

The responsibilities of this classification include providing desktop support to multiple operating systems, performing limited LAN administration duties that include permissions to work on the network and servers, and/or serving as an ongoing lead to a group of same or subordinate level staff in a call center or similar setting. This classification provides initial or escalated/referred end user support, diagnosis and problem resolution.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Advanced knowledge of multiple operating systems, networks, hardware, software, peripherals and protocols
Advanced knowledge of desktop operating systems and applications
Advanced knowledge of call tracking and communication tools and reporting and monitoring tools
Knowledge of other information technology areas, such as Web design and applications and programming and scripting languages or databases
Knowledge of appropriate training methodologies and curriculum development geared to end user target groups
Advanced customer service skills
Analytical, problem-solving, conflict resolution and troubleshooting skills
Oral and written communication skills and technical documentation skills
Skill in leading, guiding and training end u
Skill in diagnosing and resolving hardware, software and peripherals problems
Skill in working with a variety of individuals from diverse backgrounds
Skill in handling multiple competing priorities


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.