Service Coordinator

Field Service Coordinator

Not just a job, but a career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Responsibilities:

Service Coordination & Dispatching

• Coordinate and dispatch Field Service Engineers and required materials to customer locations based on service requirements, resource availability, and business priorities.
• Monitor service schedules and communicate updates, changes, or issues to customers and internal stakeholders.
• Serve as a liaison between customers, service personnel, and internal teams to facilitate effective service delivery.

Order Management & Processing

• Enter, review, and maintain parts and on-demand service order requests in company systems.
• Maintain accurate documentation and records for service activities and customer transactions.
• Ensure timely and accurate logging of customer orders and service requests.
• Verify service documentation and supporting records to ensure billing accuracy.
• Assist with invoice generation, tracking, and resolution of billing discrepancies.

Procurement & Vendor Coordination

• Coordinate third-party procurement of equipment, materials, and services required to support service operations.
• Work with approved vendors to place orders and monitor delivery schedules.
• Resolve purchasing and delivery issues as needed to support project timelines.
• Process and track CENTUM software license orders and related contract customer requests.
• Coordinate with internal departments to procure and ship inventory parts required to support on-site field service activities.

Project Closeout & Documentation

• Support project closeout activities and documentation compliance requirements.
• Upload and maintain build books and project documentation upon completion of customer projects.
• Ensure all required records, reports, and customer deliverables are properly archived.

Customer Experience & Reporting

• Conduct customer satisfaction surveys following completion of service work and document feedback.
• Escalate customer concerns and support continuous improvement initiatives.
• Prepare monthly report and maintain service-related metrics as required.

Job Requirements:

• Strong organizational and multitasking skills with the ability to manage multiple priorities.
• Excellent customer service and communication skills.
• Strong attention to detail and accuracy in data entry, billing, and documentation.
• Ability to coordinate activities across multiple departments and stakeholders.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to work independently and exercise sound judgment in a fast-paced environment.

Minimum Qualifications:

• High School Diploma or GED Equivalent
• 5 + years of experience in service coordination, customer service, field service operations, order management, or related administrative support functions.
• Experience supporting technical service organizations

Preferred Qualifications:

• Associate's degree in Business Administration, Operations, Engineering Technology, or related field preferred.
• Experience with SAP, CRM, or service management systems preferred.

Work Environment: Primarily performed in an office environment with regular use of a computer, telephone, and other standard office equipment. Frequent interaction with customers, Field Service Engineers, vendors, and internal departments via phone, email, and virtual meetings. Fast-paced work environment requiring management of multiple priorities, deadlines, and service requests simultaneously. May occasionally be required to attend operational meetings, customer sites, or company events.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!