Retail Agent - Harry Potter: A Hogwarts Express Adventure

Job Title: Retail Agent - Harry Potter: A Hogwarts Express AdventureDivision/Department: Rail Events Production/Front of HouseReports To: Front of House & Business ManagerType of position: Non-Exempt/HourlyEmployee Classification: SeasonalCompensation: $20.00/hourJob SummaryRetail Agents collaborate with Front of House and Business Managers in partnership with the Retail Supervisor to support seamless retail operations. Serving as a primary point of contact, they create a welcoming and memorable first impression for every guest. They deliver outstanding customer service while ensuring efficient daily operations, accurate transactions, and consistent adherence to visual merchandising standards. Success in this role requires a positive attitude, effective communication skills, and the ability to remain organized, adaptable, and responsive in a dynamic, fast-paced, guest-focused environment.Essential Duties and ResponsibilitiesGreet guests as they enter the retail space, offering a warm, welcoming presence while assisting with questions, purchases, and overall service needsMaintain a clean, organized, and visually appealing store environment that reflects the immersive experienceServe as a knowledgeable point of contact for guests seeking information about merchandise or the eventSupport merchandising efforts, including product displays, restocking, and ensuring all retail locations are properly restockedLearn and operate the point-of-sale (POS) system to process transactions accurately and efficientlyCollaborate with the full event team to foster a positive, engaging, and enjoyable atmosphere for both guests and staffAssist with daily opening procedures, as well as closing tasks to reset and prepare for the next event dayAdditional duties as neededQualificationsPrevious experience in retail sales or customer service is preferredStrong collaborator with an elevated level of reliability, organization and accountabilityEffective communication skills with the ability to engage confidently with guests and team membersProven commitment to delivering exceptional guest focused service and creating memorable experiencesCash handling experience a plusBasic computer proficiency: familiarity with point-of-sale (POS) systems is a plusPossess a friendly, well-spoken manner in personal communicationsWork EnvironmentMajority of work is performed onsite in an event space settingVaried schedule requiring evenings, weekends, and overtimeVarying temperatures and weather conditions; both indoor and outdoorAble to stand and walk on uneven or unsteady surfaces aboard a moving trainTime spent in and around active railroad yard(s)What’s in it for youServe others and create a world of make believe and magicGreat industry pay and a chance to build upon your theater network and make lifelong connectionsEnrich and positively impact the holiday experience for all – big and smallBe part of an inclusive team in a supportive environment with high expectations for self and your fellow teammatesWorking on Harry PotterTM: A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.All characters and elements & Warner Bros. Entertainment Inc. Publishing Rights JKR.QualificationsRetail sales and customer service experience preferredBe team oriented, organized and accountableStrong leadership and communication skillsExcellent customer service skillsBasic computer skills and working knowledge of Point of Sales systems a plusPossess a well-spoken manner in personal communicationsWork EnvironmentMajority of work is performed onsite in an event space settingVaried schedule requiring evenings, weekends, and overtimeVarying temperatures and weather conditions; both indoor and outdoorAble to stand and walk on uneven or unsteady surfaces aboard a moving trainTime spent in and around active railroad yard(s)What’s in it for youServe others and create a world of make believe and magicGreat industry pay and a chance to build upon your theater network and make lifelong connectionsEnrich and positively impact the experience for all – big and smallBe part of an inclusive team in a supportive environment with high expectations for yourself and your fellow teammatesWorking on Harry PotterTM: A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people on-site every day and the possibility of over 2,000 guests, our days can be fast-paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.All characters and elements & Warner Bros. Entertainment Inc. Publishing Rights JKR. #J-18808-Ljbffr Rail Events Production