Service Advisor

Job Description

Job Description

Toyota of Downtown Chicago is part of the prestigious Murgado Automotive Group, recognized for excellence in customer service and our commitment to quality. We represent some of the most respected brands in the automotive industry, and our team is dedicated to delivering a world-class experience to every customer who walks through our doors. We are currently seeking a passionate and detail-oriented Service Advisor to join our dynamic team.

Position Overview:

As a Service Advisor at Toyota of Downtown Chicago, you will be the primary point of contact for our valued customers needing vehicle maintenance and repair services. You will play a crucial role in ensuring that our customers have a seamless and satisfying service experience by effectively communicating their needs to our technicians and ensuring that all work is completed to the highest standard.

Key Responsibilities:

Customer Interaction:

Greet customers promptly and courteously upon their arrival at the service department.

Listen to customers' descriptions of vehicle issues and determine the necessary service and repairs.

Provide clear and accurate explanations of the services needed and answer any customer questions.

Service Coordination:

Prepare detailed work orders that outline the customer’s vehicle issues, the necessary repairs, and any requested maintenance.

Communicate effectively with technicians to ensure all repairs are performed as requested and on time.

Keep customers informed of the status of their vehicles throughout the service process, including any changes in time estimates or costs.

Sales & Upselling:

Recommend additional services that may benefit the customer, based on vehicle inspection results.

Prepare and present cost estimates for the recommended services and repairs.

Customer Satisfaction:

Ensure a high level of customer satisfaction by providing exceptional service and maintaining a professional demeanor at all times.

Resolve any customer complaints or concerns quickly and effectively.

Record Keeping:

Maintain accurate records of all service and repair transactions, including customer information, vehicle details, and services performed.

Ensure all necessary documentation is completed for warranty and insurance claims.

Qualifications:

Experience:

Prior experience as a Service Advisor or in a similar customer-facing role in the automotive industry is highly preferred.

Strong knowledge of automotive repair and maintenance services.

Skills:

Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical customers.

Strong organizational skills and attention to detail.

Ability to work efficiently in a fast-paced environment.

Education:

High school diploma or equivalent is required; additional technical or customer service training is a plus.

Other Requirements:

Valid driver’s license with a clean driving record.

Ability to work flexible hours, including some weekends.

Benefits:

Competitive Compensation: Competitive salary with performance-based incentives.

Comprehensive Benefits: Health, dental, and vision insurance, 401(k) plan with company match, paid time off, and more.

Career Growth: Opportunities for professional development and advancement within the Murgado Automotive Group.

Employee Discounts: Significant discounts on vehicle purchases, parts, and services.

Supportive Environment: A positive, team-oriented work culture that values collaboration and excellence.

Training: Access to ongoing training programs to enhance your skills and knowledge.

Why Join Toyota of Downtown Chicago?

At Toyota of Downtown Chicago, we are committed to providing our employees with the tools they need to succeed. We foster a supportive and dynamic work environment where you can grow your career. If you are passionate about cars and customer service, and you thrive in a fast-paced setting, we would love to hear from you.

How to Apply:

If you are ready to take the next step in your career, apply today by submitting your resume and a cover letter outlining your relevant experience and why you would be a great fit for the Service Advisor role at Toyota of Downtown Chicago.

Salary dependent on performance. No cap on commissions!

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.