CUSTOMER EXPERIENCE SPECIALIST

ABOUT USWere Yota Xpedition, the trusted and guided online source for Toyota truck and sport utility vehicle modifications. We exist to help Toyota owners modify their vehicles to achieve freedom and fulfillment. We do this by empowering our customers with the confidence and knowledge they need to modify their vehicles.OUR PERKSOur employees enjoy work because:A fun and laid-back work automotive work environmentDiscounts on all the automotive gear you can dream ofTeam outings like movies, karting and outdoor activitiesBenefits like medical, dental, vision and paid time offCompetitive pay based on experienceA roadmap for personal and professional growth as we expand YOUR RESPONSIBILITIESCustomer CareRespond promptly and courteously to customer inquiries via email, phone, social media, phone and online chat.Provide order support, product information, pricing, and availability details.Assist customers in selecting the right products for their specific vehicle needs.Maintain a friendly and approachable demeanor in all customer interactions.CommunicationCraft clear, concise, and informative responses to customer inquiries.Provide patient and empathetic support, addressing customer concerns professionally.Maintain a consistent and positive tone in written and verbal communication.Problem SolvingInvestigate and resolve customer issues, such as missing or damaged items, shipping delays, and product defects.Collaborate with other departments to address and rectify complex problems.Follow up with customers to ensure their issues are fully resolved and they are satisfied with the resolution.Product KnowledgeDevelop deep expertise in the features and benefits of our Toyota off-road products.Stay updated on new product releases, technical specifications, and industry trends.Offer personalized upsell or cross selling product recommendations based on customer needs and preferences.Order ManagementHandle order cancellations, returns, and exchanges in accordance with company policies.Coordinate returns and exchanges to return to inventory with warehouse teamFeedback LoopActively listen to customer feedback, complaints, and suggestions.Compile and report customer feedback to the appropriate teams within the company.Propose improvements to processes and procedures based on recurring customer issues or concerns.YOUR CREDENTIALSQualificationsHigh School Diploma or GED RequiredExcellent communication and listening skillsEmpathy and passion for helping peopleStrong ability to identify and solve problemsAbility to type fast with accurate grammar and sentence structureAbility to speak and communicate clearly over the phoneExtra CreditPrevious customer service experienceToyota vehicle knowledgePhysical Demands or NecessitiesNormal office working environmentAbility to sit for prolonged periodsDO YOU FITAre you willing to do things most people wont do?Do you work with a sense of urgency?Do you embrace challenges and persist through setbacks?Are you highly organized and pay close attention to details?Do you have a strong ability to identify and solve problems?Do you like working with a cohesive team?Are you driven to win?
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