Relationship Manager

Trio Workforce Solutions Relationship Manager

It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business.

Founded in 2003 as American Health Staffing Alliance and becoming part of American Health Staffing Group in 2017, Trio Workforce Solutions was officially formed in 2025 to unify years of innovation and expertise under one brand. Headquartered within the AHSG family of companies, Trio has grown into a nationally recognized leader in workforce management, earning distinction from Everest Group as a 2025 Major Contender and Star Performer for its Vendor Management System and MSP capabilities. Built on decades of experience in staffing, workforce strategy, and technology, Trio was created to deliver a smarter, more transparent, and more efficient approach to workforce management. Through the launch of proprietary solutions such as Trio VMS, Trio Programs, and Trio Shifts, we have continued to evolve to meet the complex needs of healthcare organizations nationwide. Today, Trio Workforce Solutions empowers clients to centralize workforce strategy, reduce labor costs, and improve access to quality providers.

The Relationship Manager supports client relationship management and fulfillment execution for assigned staffing accounts, ensuring service delivery outcomes align with client expectations. This role begins taking direct ownership of client communication, job intake coordination, and fulfillment execution while partnering closely with recruiters, credentialing, and account operations teams.

The Relationship Manager operates with growing autonomy and accountability, managing day-to-day account activity, supporting performance tracking, and resolving routine client issues. This role serves as a development step toward full Account Manager ownership, building foundational client management skills, business acumen, and service leadership.

Client Support & Relationship Execution

• Serve as a day-to-day client contact for assigned accounts, supporting communication, responsiveness, and relationship continuity.
• Participate in client calls, job intake discussions, and ongoing updates related to requisitions, submissions, and candidate status.
• Ensure client requests and expectations are clearly communicated to internal teams and reflected in fulfillment execution.
• Build working knowledge of client preferences, program structure, and service expectations.

Fulfillment Coordination & Service Delivery

• Coordinate fulfillment execution for assigned accounts by partnering with recruiters and operational support teams.
• Monitor requisition activity, submission pipelines, and fulfillment progress to ensure priorities are aligned to client demand.
• Support offer, extension, onboarding, and assignment confirmation workflows to ensure timely completion and clear communication.
• Identify risks to fulfillment timelines and proactively coordinate solutions with internal partners.

Workflow Management & Issue Resolution

• Manage multiple requisitions and account needs simultaneously while meeting service level expectations.
• Resolve routine client issues (submission delays, documentation questions, process clarification) and escalate appropriately when needed.
• Track open items, next steps, and client feedback to ensure consistent follow-through.
• Contribute to continuous improvement by identifying workflow gaps impacting client satisfaction.

Reporting, Documentation, & System Accuracy

• Maintain accurate, real-time updates in ATS, VMS, CRM, and related systems.
• Support performance tracking by maintaining key account metrics (submission activity, fulfillment progress, service delivery timelines).
• Ensure account documentation, notes, and communications are documented consistently to support transparency and continuity.
• Follow compliance and confidentiality standards when handling client and candidate information.

Cross-Functional Collaboration

• Partner closely with recruiters, credentialing, payroll, and account operations teams to support strong client outcomes.
• Support alignment across teams by reinforcing client priorities, timelines, and service expectations.
• Participate in team meetings, training, and process improvement initiatives.

Education and Certifications:

• Required: High School Diploma or GED
• Preferred: Bachelor's degree coursework in Business, Communications, Human Resources, or a related field.

Required Experience:

• 3–5 years of experience in staffing, account support, client services, recruiting coordination, or workforce operations.
• Experience working in fast-paced, deadline-driven environments supporting multiple priorities.
• Demonstrated experience communicating professionally with external customers/clients and internal teams.
• Experience supporting service delivery outcomes and managing follow-through across multiple stakeholders.
• Experience using digital systems (ATS, VMS, CRM, or comparable platforms) with strong attention to detail.

Preferred Experience:

• Experience in healthcare staffing, professional services staffing, or workforce solutions.
• Experience supporting client accounts with measurable service delivery metrics.
• Working knowledge of fulfillment workflows including job intake, submission coordination, offer processes, onboarding, and assignment confirmation.
• Familiarity with VMS platforms and client program structures.
• Experience preparing or supporting performance reporting and client-facing updates.

Success Metrics:

• Client satisfaction and responsiveness (timely updates, clear communication, follow-through).
• Fulfillment progress and service delivery outcomes for assigned accounts.
• Accuracy of system updates, documentation, and account records.
• Ability to manage account workflows independently with appropriate escalation.
• Reduced delays or breakdowns through proactive coordination and issue resolution.
• Positive feedback from internal partners regarding collaboration and clarity of account direction.

Salary:

• The expected base salary range for this position is $70,000 to $85,000 annually. The final compensation offered will be determined based on a number of factors, including but not limited to skills, qualifications, experience, and location.

Location:

• This role is hybrid for candidates located within a reasonable commuting distance to our Edmond, OK or Frisco, TX offices. Candidates outside a reasonable distance from either office are eligible for a fully remote arrangement.

Qualified candidates must possess the physical and mental abilities necessary to perform the job's essential functions, with or without reasonable accommodation. Specific requirements may vary depending on the nature of the position. Applicants should be prepared to discuss their ability to meet these requirements during the interview process. A detailed job description outlining the physical and mental demands of the role will be provided upon request.

All AHSG companies, AHS Staffing, AHSA, and Trio Workforce Solutions are equal employment opportunity employers.