Customer-Site Laboratory Instruments Service Specialist

Job Description

Job Description

Ready to be the expert customers count on?

Imagine stepping into a lab and immediately making a difference—getting instruments running, coaching users, and leaving teams more confident than when you arrived. That’s the impact you’ll have at LECO, a trusted name in laboratory instrumentation for over 80 years. From our headquarters in St. Joseph, Michigan, we support customers across the globe while staying true to our family-owned values of loyalty and trust.

Is this you?

• Do you thrive working independently and remotely, organizing your own schedule and priorities?
• Can you travel up to 5 days per week, with as many as four overnight hotel stays Monday–Friday when needed?
• Are you at your best when you’re face-to-face with customers, building relationships while solving technical challenges?

What you’ll take on

• Service and support for analytical and metallographic instruments at customer facilities.
• Preventive maintenance, troubleshooting, repairs, and corrective actions to restore uptime.
• New system installs plus application of updates and upgrade kits.
• Hands-on training for users covering theory, operation, software, and equipment care.
• Commitment to procedures aligned with LECO’s ISO accreditation.

Where you’ll work

This full-time, remote, salaried role is field-based across the Midwest. Your primary territory includes Ohio, Indiana, Kentucky, and West Virginia, with occasional travel to surrounding regions. The ideal candidate lives near Louisville, KY. A $5,000 signing bonus is available.

How you’ll grow

• Begin with 3–5 months of instructor-led, hands-on training at LECO HQ in St. Joseph, MI.
• Shadow experienced Field Service Engineers around the U.S. to sharpen your skills.
• Return annually for advanced service training to stay current.

What you bring

• Self-motivation and strong communication skills—both written and verbal.
• Professional demeanor with strict adherence to customer safety and site policies.
• Excellent organization and attention to detail.
• Valid driver’s license and clean driving record.
• Mechanical aptitude and familiarity with AC/DC electronics—or the ability to learn quickly.
• Background in chemistry or the military is advantageous, not required.

Education pathways

• Two Year Technical Degree or Trade School, or
• Prior Military with training in a technical field, or
• Equivalent work experience or technical training.

Compliance

• Pass a background check and substance abuse screenings
• Must be authorized to work in the US without restriction
• EOE M/F/VET/Disability