Business Experience & Planning Advisor Senior - Customer Data Forensics

Business Experience & Planning Advisor Senior

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Experience & Planning Advisor Senior within PNC's Customer Data Forensics organization, you will be based in Cleveland, OH; Pittsburgh, PA; Tyson's Corner, VA; Washington, D.C.

This is a senior-level individual contributor responsible for improving the quality, governance, usability, and reliability of enterprise customer data. This role partners across business, technology, analytics, risk, and compliance to define customer data standards, resolve data issues at the root cause, and enable trusted customer data products for reporting, analytics and modeling, business decisioning, customer experience, and regulatory needs. The role also helps shape and deliver analytically ready datasets and reusable features that accelerate insight generation and decision solutions.

Key Responsibilities

• Customer Data Strategy & Stewardship
• Data Quality & Issue Management
• Analytics, Modeling & Decisioning Enablement
• Governance, Controls & Regulatory Support
• Data Enablement & Product Delivery
• Cross-Functional Leadership

Preferred Qualifications

Experience with Master Data Management (MDM), customer identity resolution, probabilistic matching, or householding solutions. Familiarity with data governance frameworks and tools and experience supporting regulatory programs, MRAs, audit readiness, and control evidence practices. Experience supporting analytics and data science workflows and translating business decision needs into data solutions. SQL proficiency and experience working in data lake / warehouse environments.

Core Skills & Competencies

Customer data domain expertise, data quality management, root cause analysis & remediation leadership, governance & control mindset, analytics enablement, decisioning & insight orientation, requirements definition, executive communication, collaboration & influence across business, tech, risk, compliance, and operations.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.