Senior Business Systems Analyst

Senior Business Systems Analyst Lead

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Business Systems Analyst Lead within PNC's Lending Technology, Credit Card Servicing organization, you will be based in Pittsburgh, PA, Cleveland, OH, Strongsville, OH, Birmingham, AL or Dallas, TX.

Our team provides exceptional customer service to our corporate credit card business partners, to help them manage and automate their day-to-day Credit Card Operational duties as well as new Credit Card Product development for Consumer and Small Business Credit Cards. We also provide Credit Card data to our online and mobile banking applications in order to provide our customers with an exceptional experience.

The core team does backend development for our credit card systems. We provide information about credit cards once they are approved to other systems as needed regarding usage, payments, etc. We create batch jobs and APIs that process the credit card data from our vendor Fiserv and make it available to any downstream system that requires credit card data. Downstream systems generally pick up batch data from our Enterprise Data Warehouse, or real-time data from Kafka. We also have APIs that read from and send data directly to our vendor Fiserv.

We are seeking an experienced Business Systems Analyst Lead to serve as a strategic liaison between Business and Technology teams. This role is responsible for leading business analysis efforts, defining and documenting complex business and data requirements, driving Agile best practices, and supporting the successful delivery of technology solutions within a fast-paced financial services environment.

The ideal candidate will possess strong analytical capabilities, deep financial services experience, advanced data analysis skills, and the ability to collaborate effectively with both technical and non-technical stakeholders. This individual will play a key leadership role in requirement management, Agile delivery, release planning, and process improvement initiatives.

Key Responsibilities

• Business Analysis & Requirements Management
• Stakeholder Management & Leadership
• Agile Delivery & SAFe Practices
• Data & Technical Analysis
• Release & Project Management Support
• Process Improvement & Consulting

Required Qualifications

Bachelor's degree in Business, Computer Science, Information Systems, Finance, or a related field. Minimum 5+ years of experience as a Business Analyst Lead, Senior Business Analyst, or Business Systems Analyst. Strong experience within the financial services industry. Proven experience gathering, analyzing, and documenting complex business and technical requirements. Intermediate to advanced SQL skills with experience performing data analysis in Oracle and other database platforms. Experience in understanding APIs, REST services and API testing tools like Postman etc. Experience working with Agile methodologies and Agile management tools such as Jira. Strong understanding of Software Development Life Cycle (SDLC) and Agile delivery practices. Excellent written, verbal, and presentation communication skills. Experience working directly with business partners, technical teams, and senior leadership.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.