Salesforce Business Systems Analyst

Salesforce Business Systems Analyst

This is an onsite position located at our client site in either Dallas, TX, Pittsburgh, PA, Cleveland, OH, or Birmingham, AL. As a Salesforce Business Systems Analyst, you will bridge the gap between business needs and technology solutions. You will ensure that the technical implementation aligns with strategic objectives and delivers measurable value. You will specialize in translating complex business requirements into clear, actionable technical specifications, enabling development teams to build solutions that are efficient, scalable, and future ready.

Duties and Responsibilities:

• Elicit, analyze, and document business and functional requirements
• Collaborate with product owners, architects, developers, and operations teams to translate business needs into solution ready requirements
• Develop process flows, use cases, data mappings, and API/interface specifications
• Develop SQL queries to analyze data that can be used to highlight issues and seek solutions
• Develop data mapping, interface specifications, and integration requirements for cross platform solutions
• Participate in backlog grooming, sprint planning, and user story definition
• Act as a liaison between business stakeholders and technology teams to ensure alignment and clarity
• Identify and understand customer expectations, study existing business processes, program, and legacy system
• Prioritize initiatives based on business needs and requirements
• Perform user acceptance testing
• Perform a functional analysis of existing systems/applications and document findings
• Balance attention to detail while keeping the big picture in mind
• Partner with engineering teams to ensure accurate interpretation of requirements and alignment on technical design

Required Qualifications:

• Bachelor's degree in Business, Information Systems, Computer Science, Finance, or related field
• 8 years experience at systems analysis
• 5 years experience working in the Agile framework
• 5 years experience with REST API (Web services) and Microservices
• 3 years experience with the Salesforce platform
• 3 years experience at business process modeling
• Demonstrated leadership, problem solving and resolution skills
• Self motivation and strong time management and organizational skills
• Ability to tackle challenging work situations and to resolve conflicts in a positive manner
• Strong communications (verbal and written) skills and solid technical writing experience
• Strong attention to detail to spot discrepancies in transactions or customer information

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $62,900.00 - $139,300.00. CGI's benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation, Comprehensive insurance options, Matching contributions through the 401(k) plan and the share purchase plan, Paid time off for vacation, holidays, and sick time, Paid parental leave, Learning opportunities and tuition assistance, Wellness and Well being programs

Skills:

• Salesforce Administrator

What you can expect from us:

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.