E-Commerce Operations Specialist

Gregory Packaging, Inc.

Proudly 100% American owned since 1922

E-Commerce Operations Specialist

Department : Product Development

Shift : 8A-5P

Location : Bethlehem, Pennsylvania

Reports to : Product Development Manager

Employment Type : Full Time

Work Setting: In-Office

Pay Type: Hourly

How to Apply:

About Gregory Packaging, Inc.

Gregory Packaging Inc. is a highly successful, fourth-generation, family-owned, growth-oriented beverage manufacturer headquartered in Bethlehem, PA, with history dating back to 1922. What began as a seafood business evolved into fruit juice manufacturing in the 1960s, eventually giving rise to the company’s flagship brand, SunCup. Today, Gregory Packaging operates in Pennsylvania, Virginia, Georgia, New Jersey, and Arizona, producing quality, all-natural beverages distributed to industries like Health Care, K-12 Care and Education, Elderly Care and Prisons across all 50 states.

Benefits Summary

· Medical, Dental, Vision

· 401K Retirement Plan

· Life Insurance, Short Term/Long Term Disability, Critical Illness, and more

· 80 hours Paid Time Off annually, rollover allowed, accrued from date of hire

· 7 Paid Holidays

· Weekly Pay, Shift Premiums

· Referral Bonus Program, Employee Discount Program

Position Summary

Gregory Packaging is building a new direct-to-consumer and marketplace e-commerce business, backed by the resources and stability of an established company. As the first dedicated E-commerce Operations Specialist, you will build and scale the operational foundation of this fast-growing business, owning operations from end to end, creating efficient processes, and directly shaping its growth.

This is a ground-floor opportunity for someone who thrives in a dynamic environment, enjoys building structure from scratch, and wants to grow into a management role as the business expands.

Essential Duties and Responsibilities

· Monitor and process daily orders across Shopify and Amazon Seller Central, resolving holds, exceptions, address issues, and flagged or fraudulent orders.

· Serve as the primary liaison with the warehouse and future third-party logistics (3PL) providers; transmit orders, confirm shipments, and ensure fulfillment partners meet service standards.

· Lead the transition from in-house fulfillment to a 3PL, including defining requirements, coordinating onboarding and system integration, and managing the cutover without customer disruption.

· Reconcile inventory across the warehouse/3PL, Shopify, and Amazon, proactively resolving discrepancies to prevent oversells and stockouts.

· Manage inbound replenishment to the warehouse/3PL and to Amazon and Walmart fulfillment centers, including shipment planning, labeling, and receiving confirmation.

· Coordinate pickup and delivery scheduling for large wholesale and B2B orders with plants, carriers, and customers.

· Track shipping costs, carrier performance, and delivery exceptions; file claims for lost, damaged, or delayed shipments.

· Process returns and RMAs from authorization through final disposition and refund.

· Own all customer communications across email, marketplace messaging, and other support channels, ensuring timely and professional responses.

· Resolve order inquiries, shipping issues, product questions, returns, refunds, and complaints, using sound judgment on exceptions.

· Onboard new wholesale and B2B accounts, including customer setup, vendor registration, credit applications, and payment terms.

· Monitor and respond to product reviews, seller feedback, and marketplace performance notifications.

· Escalate recurring product or quality issues with detailed documentation to drive corrective action.

· Develop customer support resources, including response templates, FAQs, policy language, and a help center as volume grows.

· Maintain product listings, content, pricing, and inventory availability across all active sales channels.

· Support the launch of additional web-based sales channels, including setup, onboarding, and integration with existing systems.

· Reconcile marketplace and payment processor settlements against recorded sales, including fees, refunds, chargebacks, and reserves.

· Respond to and document payment disputes and chargebacks with appropriate supporting evidence.

· Coordinate with the finance team on wholesale and B2B invoicing and follow up on past-due accounts.

· Build reporting on orders, fulfillment performance, returns, customer support volume, and channel effectiveness.

Qualifications

Education & Experience

· 2–4 years of experience in e-commerce operations, order management, fulfillment, or customer service, ideally in consumer packaged goods, food, or beverage.

· Hands-on experience using Shopify and Amazon Seller Central directly.

· Experience coordinating with warehouses, 3PLs, or carriers, with a proactive approach to resolving issues.

· Preferred: Experience onboarding or integrating a 3PL.

· Preferred: Experience with marketplaces beyond Amazon (e.g., Walmart, Faire, specialty retail platforms).

· Preferred: Background in sports, athletics, hospitality, or club environments.

Knowledge, Skills & Abilities

· Strong reconciliation skills, including the ability to tie marketplace settlement reports to recorded sales and explain discrepancies.

· Excellent written communication skills for professional customer interactions.

· High attention to detail and accuracy, especially as order volume increases.

· Self-directed and resourceful, able to build and own processes independently.

· Preferred: Familiarity with EDI, GS1 item data, or retailer/distributor onboarding requirements.

· Preferred: Working knowledge of email and SMS marketing platforms such as Klaviyo.

How to Apply: