Barista | Boston

ABOUT BLANK STREET

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

ABOUT THE ROLE

As a Barista at Blank Street, you are the most important part in bringing our mission to life for every customer who walks through our doors. You'll craft high-quality drinks with care, create memorable customer experiences, and work alongside your team to keep the store running smoothly. This is a hands-on role for someone who thrives in fast-paced settings, loves connecting with people, and is passionate about great hospitality.

WHAT YOU'LL OWN

1. Master the Craft

• Know our menu: Learn our menu inside out (across our espresso, matcha, cold brew, classics, signatures and food) and guide our customers to the right drink.
• Prepare every drink to recipe: Follow our recipes, measurements and preparation standards across the full menu, hot and iced.
• Nail the technique: Pull a correct espresso shot, steam milk properly, and pour clean latte art on every drink.

2. Keep the Bar Moving

• Master your station: Operate every station behind bar independently and following our standard operating procedures, even during busy periods.
• Run our systems and equipment: Use all bar equipment (e.g. espresso machine, POS) and store software efficiently to keep the workflow smooth.
• Stay sharp in the rush: Keep your cool during the rush, call out what you need, cover for teammates, and step in wherever service is slowing.

3. Make Every Customer's Day

• Deliver exceptional service: Greet, take the order and serve every customer with warmth and positive energy.
• Personalize the experience: Add your personal touch to every interaction, so every customer remembers their experience and becomes a regular.
• Fix your own mistakes: Handle the customer issues that are under your control on the spot (e.g., a wrong or late order) and escalate anything bigger to your Shift Lead or Manager.

4. Get the Details Right

• Keep the store clean and presentable: Follow our cleaning and presentation routines and procedures (including retail displays, back of house, etc.) to keep our store looking its best all shift.
• Show up shift-ready: Arrive in clean, tidy uniform and set your station up before service.
• Care for the equipment: Clean every piece of bar equipment to standard, spot faults early, and report them to your manager as needed.
• Meet compliance standards: Follow food safety, hygiene and allergen procedures during every shift.

WHO YOU ARE

• Passionate about hospitality: You love creating delicious coffee, matcha, and other beverages while delivering an exceptional customer experience, always ready to make your customers' day.
• Team player: You show up to every shift with a positive attitude, communicate clearly, and support the people around you, bringing energy that makes both your customers’ and teammates’ day better.
• Reliable in a fast-paced environment: You are able to stay calm, focused, and effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary.
• Detail-oriented: You notice the small things and take pride in maintaining highest standards across presentation, compliance, and cleanliness.
• Eager to learn: You are curious, adaptable and always willing to learn about our products and operating procedures.

REQUIREMENTS

You must complete all required training before your first shift.

• Able to lift 25+ lbs (11+ kg), and to stand for long periods of time
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify")
• Availability that meets the needs of our stores
  • Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
  • Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred

BENEFITS & PERKS

• $16.50-$18.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Paid time off
• Paid sick time off
• Commuter benefits
• 1.5x pay on select holidays
• Health benefits for those eligible
• Complimentary coffee and treats on shift
• Free Blank Street swag and discount on retail items

This job description is intended to describe the general nature and level of work performed in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities and expectations may change from time to time based on business needs, and Blank Street reserves the right to modify, add, or remove duties at any time.