Guest Service Agent - Downtown Raleigh

Responsibilities Providing information to guests about hotel policies, services and amenities. Responding to requests from guests for assistance and information about the local area (e.g., directions, places to eat). Selling rooms to “walk-in” customers. Entering/changing reservation information on the computer system. Posting charges to guest accounts. Processing payments from guests. Making necessary corrections to guest accounts. Informing housekeeping department about room status/availability. Listening and responding to guests’ requests or complaints. Operating hotel switchboard or PBX. Cleaning the front desk area. Maintaining daily logs. Balancing shift work and cash drawers. Position Requirements EOE Statement EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: This company is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as laws related to terms and conditions of employment. The company desires to maintain a work environment that is free of sexual harassment and discrimination due to race, religion, color, national origin, physical or mental disability, age or any other status protected by Federal, State or local laws. The company will make reasonable efforts to accommodate those with physical or mental limitations of an otherwise qualified candidate unless undue hardship would result for the company. #J-18808-Ljbffr Prime Investments & Development, LLC