Customer Service & Logistics Specialist

Job Description

Full-Time | Hybrid: 3 Days In-Office / 2 Days Remote

Are you someone who enjoys keeping things moving, solving problems, and making sure customers have a great experience from order to delivery?

Our client is looking for a Customer Service & Logistics Specialist to join their team in Wexford, PA. This is a hands-on role where you’ll be an important part of the day-to-day operations, working directly with customers, coordinating shipments, supporting the sales team, and helping ensure orders get where they need to go accurately and on time.

If you’re organized, detail-oriented, comfortable juggling multiple priorities, and enjoy working as part of a close-knit team, this could be the perfect opportunity for you.

What You’ll Do

In this role, you’ll help manage the customer experience from order through shipment. Your responsibilities will include:

\n
• Responding to customer inquiries by phone and email and helping guide customers through the ordering process
\n
• Processing customer purchase orders and preparing sales orders, invoices, bills of lading, pick lists, labels, and other shipping documentation
\n
• Coordinating domestic and international shipments, including hazardous and non-hazardous materials
\n
• Working directly with customers to organize product shipments throughout the U.S. and Canada
\n
• Partnering with third-party warehouses to coordinate shipping and fulfillment
\n
• Supporting the sales team by preparing customer quotes
\n
• Helping troubleshoot issues and resolve competing priorities as they arise
\n
• Keeping orders and documentation organized, accurate, and moving forward
\n

What We’re Looking For

We’re looking for someone who takes ownership of their work and enjoys being part of a smaller, collaborative team. You’ll likely be a strong fit if you bring:

\n
• At least 3 years of B2B customer service experience
\n
• Strong communication and customer service skills
\n
• Excellent attention to detail and organizational skills
\n
• The ability to prioritize and manage multiple responsibilities at once
\n
• Strong computer skills, including Microsoft Office and Adobe PDF
\n
• Experience with QuickBooks or similar business/enterprise software
\n
• A flexible, adaptable approach and willingness to jump in where needed
\n
• A team-oriented mindset and interest in learning and growing with the organization
\n

Even better if you have:

\n
• Experience coordinating international shipments
\n
• Experience with hazardous-material shipping documentation or processes
\n
• Previous experience working within the chemicals industry
\n